Chipotle Mexican Grill

2.8
224 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle DOCO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
615 David J Stern Walk, Sacramento, CA
95814, United States

Hours

Reviews

2.8
224 reviews
5 stars
66
4 stars
32
3 stars
13
2 stars
17
1 star
96

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with overflowing trash cans and unclean tables.

Customer Service

Many customers experienced rude and dismissive behavior from staff, particularly from management.

Food Quality

Numerous reviews mention poor food quality, including cold, undercooked, or improperly prepared items.

Portion Sizes

Customers consistently complain about small portion sizes compared to other locations.

Management Issues

There are significant concerns regarding management practices, including staff training and overall organization.
  • MP
    Max Payne
    3 days ago
    5.0
    Eric,jj, and tanisha they had amazing customer service and a amazing restaurant experience they need a raise!!!!
  • LF
    Lovely Folk
    Nov 17, 2025
    1.0
    Every body here should really be fired except the nice lady and the nice hansome well mannored black man. You cant even correct me if you tried. I know for a fact im definitely not wrong Those are the only decent human beings that work there! Give them the highest praise highest raise and God bless those two workers.
  • JB
    John Brown
    Oct 21, 2025
    1.0
    The food is always bland. The taller African American male that works there is really rude to his customers. The store is always dirty
  • AH
    Alexander Hackman
    Oct 21, 2025
    1.0
    Today I went in for lunch and I had to use the bathroom. The general manager was in and he told me he wasn't giving me the bathroom code because it was on the receipt. I told him I was going to order to dine in and he said I'm not giving you the code but I can unlock the door. That's fine I understand rules but how he said it was rude and dismissive like he didn't want to be bother. 10 minutes after that a homeless woman came in someone gave her code to bathroom with no problem and after she got out she was putting her hand all in the ice machine. If you guys are going to have a rule it should apply to everyone. The other staff were nice and the store manager was too but that general manager needs Customer Service training.
  • OP
    O. Pikovets
    Sep 20, 2025
    1.0
    Some kind of strangeness: I see ready, fresh meat, but they don’t sell it. They sell what was prepared earlier, not what I see. Plus, they don’t give a whole piece, but mix it with old, dry meat.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill DOCO known for?

Chipotle DOCO is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill DOCO located?

It is located at 615 David J Stern Walk, Sacramento, CA 95814, USA.