Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Capitol Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
848 reviews
5 stars
433
4 stars
198
3 stars
81
2 stars
56
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff attitude; some customers praised friendly service while others reported rudeness and disrespect.
Food Quality
Inconsistent food quality noted, with complaints about stale chips, over-salted dishes, and incorrect orders.
Portion Sizes
Frequent complaints about skimpy portion sizes, with many customers feeling they did not receive adequate servings.
Online Ordering Issues
Numerous issues reported with online orders, including missing items and incorrect food preparation.
Atmosphere
Generally positive remarks about the atmosphere and cleanliness, though parking difficulties were mentioned.
- TATatek AragawOct 30, 20251.0Andrew, whatever your name is, Work on your customer skills. Dumping other ingredients to make up for the grilled vegetables is diabolic. When the customer call you out on that, you give me attitude. If you don’t like your job stay home. The girl on register also had attitude for asking her for fork. Learn to treat the people who pay you.
- IKInvested knowledge101Oct 11, 20255.0Super service friendly staff and food is always fresh and great portions. I appreciate the people there! Less go! See ya next time.
- EBE BSep 24, 20251.0EDIT: they responded to this review telling me to contact them online. But I wonder if they even read my review because in my review I stated that I already contacted them online. I think it's ridiculous that for a safety issue like this they can only offer a free Entree with a 30-day expiration. That puts the responsibility on me to use the coupon and go there again within that time frame, and does not compensate for their negligence. They're basically giving me another thing I need to do in order to make it right. Not sure why they can't just offer a refund so that I don't have to put another thing on my to do list. Went to Chipotle yesterday and was disgusted to find a piece of plastic in my food. :/ I reached out to the "Chipotle feedback" URL listed on my receipt and their way of making it right was to give me a coupon that expires in 30 days. This might have been an adequate response, IF there was no expiration. I feel like this is ridiculous - it was their bad, and the best they can do is give me a coupon that expires in 30 days??? If I don't end up going there again in 30 days then I'm SOL I guess. Pretty frustrating- I feel like they should comp the meal or at least give me a coupon that doesn't expire!! Putting an expiration date on it is like a slap in the face. This is probably the last time I will go to Chipotle.
- JRJessie RichardsonSep 14, 20251.0I’ve ordered from this place twice and twice they’ve given me the wrong order.
- TPTatiana PopalSep 1, 20251.0Overall this place is fine, notice how i said fine. But this one customer, male, around 5’8, had a bowl cut, dark hair, and piercings was very disrespectful towards me. Not only did he talk to me with attitude but when he saw I was starting to get visibly upset, he does a smirky smile. I am not pleased with your chipotle worker, he worked on the line or cash. I will not be coming here, and i’ve shared my experience and they mentioned the same person being disrespectful. Chipotle fix this or I will contact HR!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Capitol Mall serve?
Chipotle Capitol Mall offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1831 Capitol Ave?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers in-store pickup and delivery services.
Can I order Chipotle through their mobile app?
Yes, you can order through the Chipotle app, available on the App Store, or online via their ordering website.
Does Chipotle Mexican Grill Capitol Mall accept credit cards and offer gift cards?
Yes, they accept credit cards and offer gift cards as part of their services.
How can I contact Chipotle Mexican Grill at Capitol Mall?
You can call them at +1 916-444-8940 or email ca.0184.capitolmall@chipotle.com.
Is the Chipotle at Capitol Mall LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
What nearby restaurants can I visit before or after dining at Chipotle Capitol Mall?
Nearby dining options include Sunnyside Breakfast, India Gate Cuisine, Preethi Indian Cuisine, Sibling by Pushkin's, Mulvaney's Building & Loan, and The Press Bistro, all great places to explore local cuisine.
Are there any nearby boutiques or shopping options near Chipotle Capitol Mall?
Yes, nearby boutiques include Heart Clothing Boutique, Felicia Strati, Ladybuggz Boutique, and The Holly Doll, providing a variety of shopping experiences close by.
What nearby transit or landmark can help me find Chipotle Capitol Mall?
Firehouse No. 3, a landmark and historical building located nearby, can help you orient yourself when finding Chipotle Capitol Mall.