Chipotle Mexican Grill

4.1
1907 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Foothill Farms is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5040 Auburn Blvd, Sacramento, CA
95841, United States

Hours

Reviews

4.1
1,907 reviews
5 stars
992
4 stars
451
3 stars
209
2 stars
93
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, overcooked items, and food safety concerns.

App and Order Fulfillment

The mobile ordering system was criticized for errors, leading to incorrect orders and delays in service.

Cleanliness

The dining area was often described as dirty, contributing to a negative overall experience for many customers.

Positive Experiences

Despite the issues, some customers praised specific staff members for their friendly service and noted that the food could be good when prepared correctly.
  • JB
    Jorge Bernal
    Nov 14, 2025
    1.0
    Después de comer en el sitio me sentí muy enfermo del estomago. Fue terrible y fue en ese sitio por que no comí en ningún otro lado mas
  • TT
    Thomas
    Nov 12, 2025
    5.0
    Always a vibe at chipotle come try it out
  • DR
    Destiny R
    Oct 21, 2025
    1.0
    I order the same thing but I don’t get charged the same price consistently. I paid $1.65 for side and then today they charged me $5. On top I said I had a free queso on my app and they scanned it but still charged me full price. I stood back in line to get it corrected and the cashier rolled her eyes at me twice and had a horrible attitude. I was respectful and polite even though she was the one who messed up.
  • AB
    Allie B
    Oct 20, 2025
    1.0
    I have been at Chipotle customer for years. I always order the same thing, a bowl with half chicken and half steak. I'm usually charged the full price for a steak bowl, which is okay. Today I place my order and was charged for a chicken burrito and double steak/ double meat even though I did not ask for double meat and it did not appear I got double meat. When I asked why my total was over $17, The employee said, "sorry I gave you double meat." I told him I had not asked for double meat and it didn't look like double meat. He said it was and the price was $17.13. I was really hungry and had to attend class at the nearby college. I paid but I am very unhappy with Chipotle. I tried to call customer service but it is fully automated and will not allow you to speak to a person. I filed a complaint online, but it only allows you 200 characters, so there's no way to fully explain what happened. The service there has gone downhill over the last year. Clearly, they do not want to be contacted by their customers to let them know when they're doing poorly. I will NOT be going back to Chipotle --at all. The weird thing is that the customer before me DID order double meats and I saw the same clerk give him much more food than he gave me. I felt there may have been some bias going on, but I have no way of proving that. What I do know is that I was given poor service and paid too much for something I did not ask for or get. I do not continue to spend money at businesses that do not value me as a customer.
  • TG
    Timothy Giles
    Oct 14, 2025
    2.0
    I've gone to this location many times over 3 and 1/2 years. Sometimes the employees are agreeable, but oftentimes they are rude. I made a purchase around 8:20 p.m. October 12th 2025. When I first arrived, no other customers were in line. However, I stood there waiting while one of the employees walked away , and the other employee at the cash register took over the entire line and did not serve me until other customers showed up behind me. When he was serving me, he made some obscenely rude gesture at one point when I tried to ask a question about the new sauce. I think he hunched over with his palms up, like he was rudely gesturing me to hurry up after they made me wait. Then, when he was done with my food , he made me wait to purchase it until after he made food for customers who showed up behind me. I had also asked for carne asada , and didn't notice that he simply served me shredded beef until I got home. This is just one example of a rude Behavior I've experienced from the employees at this location . My guess is they're probably racist towards White men. Whatever the case, it's pretty inexcusable. These children they keep hiring need supervision.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Foothill Farms?

Chipotle Mexican Grill at Foothill Farms is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Foothill Farms offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services for customer convenience.