Chipotle Mexican Grill

3.9
384 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Tower District is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1601 Broadway, Sacramento, CA
95818, United States

Hours

Reviews

3.9
384 reviews
5 stars
204
4 stars
67
3 stars
34
2 stars
21
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service experiences.

Food Quality

There were mixed reviews on food quality, with some customers praising freshness while others complained about undercooked or poorly prepared items.

Portion Sizes

Several reviews indicated that portion sizes were inconsistent and often smaller than expected, leading to dissatisfaction.

Cleanliness

Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.

Pricing Issues

Customers expressed frustration over rising prices and unexpected charges for extras, impacting their overall experience.
  • SW
    S P (we.must.consume)
    Dec 30, 2025
    4.0
    I mean, the area can be a little sketchy. I got a chicken bowl. I won't rate it too bad especially since I was dealing with a cold. Definitely seems like it needs more seasoning. So, I don't think I need to revisit.
  • AG
    Angel Garcia
    Dec 19, 2025
    2.0
    Taco Bell down the street is better
  • JM
    Jordan Mitchell
    Nov 15, 2025
    1.0
    Frequent this chipotle often and things have always been fine. Today I went in and placed my usual order and was really disappointed to be told by a young woman at the counter that an additional vinaigrette is now almost 2 dollars. I've never been charged for them before and have been to this location more times than I can count. If only ONE employee is gonna charge it creates a really poor customer service experience. So I was surprised. She could've said "im sorry about that and we should have been charging you apologies for the misunderstanding or something?? instead she was just rude and honestly did not care. Unfortunately I will not be returning to this location. I don't care if it's 2 dollars or 20 it's the principle, work on your customer service.
  • VL
    Violetta Leon
    Oct 17, 2025
    5.0
    Friendly staff. Its always empty and it’s clean. Love coming here after the gym.
  • IK
    Imran Khan
    Oct 14, 2025
    5.0
    This location is awesome. Give the staff a raise!!!

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill in the Tower District?

Chipotle Mexican Grill in the Tower District is open daily from 10:45 AM to 10:00 PM.

Does Chipotle Tower District offer online ordering and delivery?

Yes, Chipotle in the Tower District offers in-store pickup as well as delivery services through their website and app.