Chipotle Tower District is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude and unhelpful staff, with several instances of poor service experiences.
Food Quality
There were mixed reviews on food quality, with some customers praising freshness while others complained about undercooked or poorly prepared items.
Portion Sizes
Several reviews indicated that portion sizes were inconsistent and often smaller than expected, leading to dissatisfaction.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.
Pricing Issues
Customers expressed frustration over rising prices and unexpected charges for extras, impacting their overall experience.
SW
S P (we.must.consume)
Dec 30, 2025
4.0
I mean, the area can be a little sketchy. I got a chicken bowl. I won't rate it too bad especially since I was dealing with a cold. Definitely seems like it needs more seasoning. So, I don't think I need to revisit.
AG
Angel Garcia
Dec 19, 2025
2.0
Taco Bell down the street is better
JM
Jordan Mitchell
Nov 15, 2025
1.0
Frequent this chipotle often and things have always been fine. Today I went in and placed my usual order and was really disappointed to be told by a young woman at the counter that an additional vinaigrette is now almost 2 dollars. I've never been charged for them before and have been to this location more times than I can count. If only ONE employee is gonna charge it creates a really poor customer service experience. So I was surprised. She could've said "im sorry about that and we should have been charging you apologies for the misunderstanding or something?? instead she was just rude and honestly did not care. Unfortunately I will not be returning to this location. I don't care if it's 2 dollars or 20 it's the principle, work on your customer service.
VL
Violetta Leon
Oct 17, 2025
5.0
Friendly staff. Its always empty and it’s clean. Love coming here after the gym.
IK
Imran Khan
Oct 14, 2025
5.0
This location is awesome. Give the staff a raise!!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill in the Tower District?
Chipotle Mexican Grill in the Tower District is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Tower District offer online ordering and delivery?
Yes, Chipotle in the Tower District offers in-store pickup as well as delivery services through their website and app.
Where is Chipotle Mexican Grill located in Sacramento?
It is located at 1601 Broadway, Sacramento, CA 95818.
How does Chipotle source its ingredients?
Chipotle uses 53 real ingredients sourced from farms that follow humane and sustainable practices, aligning with their 'Food with Integrity' principles.
What types of food can I order at Chipotle Tower District?
You can order customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill Tower District?
You can contact them via phone at +1 916-442-4169 or email at CA.3227.TowerDist@chipotle.com.
Are credit cards accepted at Chipotle Tower District?
Yes, Chipotle accepts credit cards for payments.
What nearby dining options are available close to Chipotle on Broadway?
Nearby dining options include Noah's NY Bagels for bagels and cafe fare, Sourdough & Co for sandwiches and soups, and Willie’s Burgers for American-style burgers.
If I am visiting Chipotle in the Tower District, what entertainment or lounge options are nearby?
Lola’s Lounge, a Spanish restaurant and tapas bar/lounge, is nearby, offering a place to enjoy drinks and tapas after your meal.
Are there useful nearby services or shops near Chipotle for visitors?
Yes, there are several nearby services including Chase Bank and ATM for financial needs, Tower Liquor for shopping, and Green Fish Co & Juice for smoothies and juices.