ZERO STARS!!!!!
I just left and had a terrible experience. I told the employee Susana (who had an attitude) I want my sandwich plain I’m allergic to certain food. they still put it on my sandwich, I went back and told them I said pain on the sandwich i’m ALLERGIC. I watched another young lady just try to scrape what I’m allergic to off the sandwich. Will be contacting corporate because I can die from something like this.
SB
Samira Barghouthi
Dec 18, 2025
1.0
This is beyond bad quality of food and service. Food is prepared with hate and handed to you with frowns! We got sick from the few bites we took from the food. Do not waste your health on this place. They do not deserve to call it Phill steak, what a disaster.
EC
Empress Cali
Dec 17, 2025
1.0
Staff was really rude. They had to close so she
Could eat her lunch. This sounds fine unless you ordered your food online and they stare at you
Instead of just giving you the food that’s already made. Then had an attitude on top of it all. So food was cold and she refused to refund
BC
Bryan Anthony Cariño
Dec 15, 2025
3.0
Worker Kai doubled my order charged me more than what I was supposed to but food is good but costed me 15 dollars more
MN
Mustafa Nooristani
Dec 13, 2025
1.0
☆☆☆☆☆ (If zero stars were possible, I’d give zero.)
I had an extremely bad experience at Charley’s Cheesesteak. The cashier working on 12/13/2025 around 1:15 PM was the most disrespectful customer service representative I’ve ever encountered.
I’m not usually a fan of fast food, but I decided to give this place a try. Unfortunately, it turned into the worst dining experience I’ve ever had. She was rushing through the orders, got it wrong, and when I pointed it out, instead of fixing the issue, she simply said “I don’t care.”
That response alone shows a complete lack of professionalism and basic customer service. Very disappointing experience, and I won’t be returning.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Charleys Cheesesteaks open on Sundays?
Yes, Charleys Cheesesteaks is open on Sundays from 11:00 AM to 7:00 PM.
Do you offer delivery or drive-through services at Charleys Cheesesteaks at Arden Fair Mall?
No, Charleys Cheesesteaks does not offer delivery or drive-through services at this location; all such services are marked as closed every day of the week.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1689 Arden Way, Suite 2026, Sacramento, CA 95815, inside Arden Fair Mall.
What payment options are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa payment options.
Can customers pick up food orders at Charleys Cheesesteaks at Arden Fair Mall?
Currently, pickup service is not available at this location; pickup hours are closed every day.
How can I find Charleys Cheesesteaks in Arden Fair Mall via public transport or nearby landmarks?
Charleys Cheesesteaks is located inside Arden Fair Mall near stores like GameStop and City Shade, making it easy to find if you are visiting those areas or using public transit to the mall.
What other dining options are nearby Charleys Cheesesteaks at Arden Fair Mall?
Nearby dining options include Woops, a restaurant and bakery; Jamba Arden Fair Mall, a smoothie and health food bar; and Gen Korean BBQ House, a Korean barbecue and grill restaurant.
Are there shopping venues near Charleys Cheesesteaks where I can shop before or after dining?
Yes, Charleys Cheesesteaks is close to many shopping stores such as Abercrombie & Fitch, Banana Republic, Hot Topic, and UNIQLO, providing a great opportunity for shopping before or after your meal.
Where can I find sweet treats near Charleys Cheesesteaks at Arden Fair Mall?
For sweet treats near Charleys Cheesesteaks, you can visit Lolli and Pops, a candy store and bakery, Cold Stone Creamery for ice cream and desserts, or Woops, which offers bakery items and candy.