While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Roseville,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently praised the deliciousness of the food, particularly the chicken, though some noted issues with dryness and inconsistent portion sizes.
Service Experience
While many reviews highlighted friendly and attentive service, there were significant complaints about unprofessional behavior and poor customer service in certain instances.
Cleanliness and Safety
Several customers reported cleanliness issues, including dirty tables and unsafe conditions, which negatively impacted their dining experience.
Pricing Concerns
Customers expressed mixed feelings about pricing, noting that while the food is good, it is perceived as somewhat overpriced, especially given recent price increases.
NW
Nathan Winkler
Jan 2, 2026
5.0
Wonderful location, delicious food, and decent prices. What more could you want, especially in this economy!
Thanks El Pollo Loco!
MR
Marcelino Ramos
Dec 28, 2025
5.0
Es una comida deliciosa del Pollo Loco crujiente y delicioso
DW
Debra “Debbie” Walker
Dec 20, 2025
5.0
White chicken in my soft and crunchy tacos the chunks were dry.
VV
Viridiana Villarreal
Dec 19, 2025
5.0
Excelente ambiente , y el servicio es muy agradable son amables , todos te reciben con una agradable bienvenida, y la comida super rica , me dieron mi orden de pollo jugoso , se merecen más que 5 estrellas 👌