Chipotle Freedom Point is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently mentioned inconsistent food quality, with reports of undercooked rice, small portions, and issues with saltiness.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff behavior and mistakes with orders.
Cleanliness
Many customers noted that the location was dirty, with complaints about unsanitary conditions and unclean tables.
Staff Training
Several reviews pointed out a lack of proper training among staff, leading to mistakes in orders and poor customer interactions.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service at times, indicating that experiences can vary.
JG
Joe gollon
1 day ago
1.0
26 dollars for double meat burrito that was all grisly honestly
MJ
mack cudgo, jr
3 days ago
1.0
Google Review (1 Star – concise, direct)
⭐ 1 Star
This Chipotle on Thrive Dr in Roseville is consistently disappointing, especially for drive-thru orders.
Portions are small, food is often sloppily prepared, and quality drops noticeably compared to ordering inside. I’ve complained before, received vouchers, and saw firsthand that when orders are watched in-store, the food is suddenly made correctly.
Tonight was the last straw:
• Ordered a double steak bowl and received half steak and pork carnitas instead (I do not eat pork).
• My wife’s bowl had a piece of plastic in it.
• Overall careless prep and zero quality control.
Food safety and accuracy should be non-negotiable. This location clearly does not take drive-thru orders seriously.
Never again.
JE
Joe Espiritu
Dec 30, 2025
3.0
Good, consistent food. Efficient, friendly food production. Tables, chairs, and floors were atrocious. Definitely enough employees on hand that one of them could’ve done some cleaning, wiping, and sweeping as needed. I’ll still come back no matter what though because…. delicious!
SR
S R
Dec 5, 2025
5.0
Stopped by on my way home. Fresh!! Great staff!! Fast walked in. 😁
DY
Daniel Yermolov
Dec 1, 2025
1.0
Bad customer service here from manager Leticia and very dirty location.