Charleys Cheesesteaks

Reviews

• KA

  Karl Avila

  2 days ago
  1.0
  Ever since Charles Philly Steaks switched to those self-serve kiosks, the customer service has noticeably dropped. I walked up to the counter to place my order, and the staff acted like they didn’t even want to help me. It’s like they expect everyone to just use the machine, and if you prefer to talk to a human, it’s almost an inconvenience to them. What makes it worse is that here in California, they’re asking for $25 to $30 an hour — but don’t seem to want to work for it. Last week, my order was wrong. This time, it was correct, but the attitude I got at the counter was just as disappointing. If you’re going to ask for top-dollar pay, the service should reflect that. Unfortunately, it doesn’t.
• OA

  Omar Altikreety

  Oct 28, 2025
  1.0
  Guys be careful when you order to go, I ordered food and I asked him to remove some ingredients which I have allergic to. And I reported that for him three times. I found all my food was full with it at home and it seems that he meant it. I would give zero star because of this dumb.
• LA

  Ligia Ardelean

  Oct 23, 2025
  2.0
  Food ok for what it is but Estela needs to be friendlier. She looks annoyed the moment you walk up. The guy making the sandwiches is doing all the work, she just stands there and looks mad for having to punch in an order. Maybe she was told she was hired to just stand around and look pretty.
• BS

  Byron Short

  Oct 17, 2025
  1.0
  Chicken Philly looked like it was prepared by a child. Fell apart as soon as I picked it up. Sandwich was dry, bland and overpriced. Fries were not fresh and we're luke warn at best. Try something else in the food court instead.
• TW

  T. W.

  Oct 16, 2025
  2.0
  When we shop at Roseville Galleria and we get hungry, we have historically always visited Charleys in the food court. The food is still good quality. The service is ok. Quickest service is to use the self serve kiosk to order. However I am quite disappointed at the amount of steak on the cheesesteak. I ordered Extra Steak and paid extra, but it looks like the old normal amount. This will make me think twice about visiting Charleys at Roseville Galleria in the future.

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