Service Quality
Customer service experiences varied, with some praising friendly staff while others reported rudeness and poor handling of orders.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others reported issues with freshness and preparation.
Kiosk Ordering
The mandatory use of self-order kiosks received negative feedback, particularly from customers who preferred human interaction.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.