Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Wait Times
Customers frequently complained about excessively long wait times both in the drive-thru and inside the restaurant.
Food Quality
Feedback on food quality was mixed, with some customers noting cold or poorly prepared items, while others mentioned satisfactory meals.
Management Issues
Several reviews pointed out inconsistent management, with some managers providing good service while others contributed to a negative experience.
CV
Colins Vail
Nov 14, 2025
1.0
Every time we get breakfast without fail there is always egg shells in the food
GM
Gloria Martinez
Oct 19, 2025
1.0
The customer service is horrible , I’m not one to complain about fast food places but the attitude makes me not want to come back. It’s not the first time I’m there and the employees are rude. I went and ordered breakfast and all I can say is the employees either really tired or really hate there job to be like that. I don’t complain at fast foods because it’s never that serious but every time I go there the employees have the worst attitude at the drive thru , I don’t give complicated orders , or ask for to much I just pay and take my food but I just hate the service there.
TR
Terra R.
Oct 9, 2025
4.0
Good is generally good but don't get the tea it tastes like it's been there for days every time .
GK
gary kelch
Oct 7, 2025
3.0
Well the coffee is amazing the sausage egg cheese muffin and the hash brown were just OK not really enough to complain about but nothing to say delicious and thank you oh well I’m used to it it is what it is at the end of the day
AA
Abby Amador
Sep 30, 2025
3.0
Beware when you place an online order, they seem to forget about your mobile order. Also they often make mistakes on online orders, I clearly ordered a hot latte and they bring me an iced one...now I have to wait for new one...what they gave me did not even taste like a latte..but it was more of the iced coffee they originally gave me.. just re heated, it was bad I threw it away after 1 sip. Waste of my money