Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,182 reviews
5 stars
706
4 stars
250
3 stars
90
2 stars
47
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and efficient service, highlighting specific employees for their excellent interactions.
Food Quality
While some reviews noted great food, others expressed disappointment in the quality and freshness, particularly with specific items being overcooked or lacking flavor.
Cleanliness
The restaurant was frequently described as clean, contributing positively to the overall dining experience.
Order Accuracy
Several customers reported issues with incomplete orders and discrepancies in requested items, indicating a need for improvement in order accuracy.
Pricing Concerns
Customers expressed concerns about rising prices and perceived reductions in food quality, suggesting a disconnect between cost and value.
- MMMercedes4 days ago5.0Great deals on Taco Tuesday!
- SJsergio Julian6 days ago1.0Fui a comprar esta locación en la cajera elizabethl fui por el drive true mal servicio parece que uno le va a pedir regalado
- DEDaneesha EasonNov 16, 20255.0Went in yest & ordered a chicken tostada & chicken nachos. Good fresh food, the nachos are over priced for a snack sized box. Customer service could use some work as well… they just stare at you when you come in to order.
- BCBridgit ConnollyOct 30, 20254.0Great employees especially in the drive thru
- LRLaura RuizOct 13, 20253.0Forgot to say this but I don't like the way Carmen talks to her employees. She talks to them like a robot, I don't know how they can put up with her. I honestly feel bad and usually I don't make review but seeing her the way she is I gotta make this review. Hopefully the employees are doing well.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Riverside, CA?
El Pollo Loco in Riverside is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 5501 Van Buren Blvd, Riverside, CA 92503, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for its customers.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their menu link: https://order.elpolloloco.com/menu/van-buren-blvd-philbin-ave.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine, especially fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic.
Does El Pollo Loco have a drive-through facility?
Yes, El Pollo Loco offers a drive-through for customer convenience.
What nearby automotive services are close to El Pollo Loco?
Nearby automotive services include Ace Muffler and Motorsports, US Auto Glass & Window Tinting, Meineke Car Care, and Riverside Pro Alignment and Brakes, which can be convenient if you need car maintenance before or after your meal.
Are there nearby places to visit after dining at El Pollo Loco?
Yes, after dining you might visit Angie’s Plants & Flowers, Stewart’s Liquor, or the Van Buren Smoke Shop located nearby for shopping or gifts.
Are there nearby food options around El Pollo Loco?
Yes, nearby food options include La Pizza Nostra for pizza and Tomo 7 Sushi for Japanese cuisine, offering variety if you want to explore different dining experiences.