Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
760 reviews
5 stars
393
4 stars
133
3 stars
71
2 stars
40
1 star
123
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers enjoying the taste while others reported overcooked or poorly prepared items.
Customer Service
Customer service experiences vary widely; some staff are praised for their friendliness, while others are criticized for rudeness and lack of assistance.
Cleanliness
The cleanliness of the location received positive feedback, but some customers reported dirty tables and poor maintenance.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Pricing
Many customers feel the prices are high relative to the portion sizes and quality of food.
- BCBeth Cummins4 days ago5.0Great food
- RGRichard GibsonDec 27, 20255.0For a while I was a little disenchanted with El Pollo Loco, but we went recently and really enjoyed it again.
- AGAndrew GuzmanDec 11, 20251.0The name literally has the ingredients in it chick guacamole burrito got no chicken or guacamole all I got was rice in a tortilla
- MRMaria RizoNov 19, 20255.0I Like the tostada, everything is really good 👍
- JKjoe killfuNov 9, 20253.0well they're avocado seeds to be a little outdated that's a really big bummer when you know you paid for it
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Riverside, CA?
El Pollo Loco in Riverside is open Monday through Saturday from 10:00 AM to 11:00 PM, and on Sunday from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Where is El Pollo Loco located in Riverside?
El Pollo Loco is located at 3655 Riverside Plaza, Riverside, CA 92506, USA.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Can I place an order for pickup or delivery through an app for El Pollo Loco?
Yes, you can order for pickup or delivery via the El Pollo Loco app available on the Apple App Store or through the quick link provided on their website.
Does El Pollo Loco offer late-night food options?
Yes, El Pollo Loco serves food late into the evening until 11:00 PM most days.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Fazoli's (Italian cuisine), Tortilla Beach Riverside (Mexican cuisine), and Islands Restaurant Riverside (American burgers and bar).
Are there convenient places nearby for automotive services when visiting El Pollo Loco?
Yes, Smog Pros and RC smog test only center offer automotive repair and smog inspection services nearby, as well as ARCO gas station for fueling needs.
What nearby wellness and spa options are available near El Pollo Loco?
Near El Pollo Loco, you can find wellness options such as Massage Envy - Riverside Central, Soul To Sole Spa, and Hot Nails for beauty and massage services.