Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
760 reviews
5 stars
406
4 stars
139
3 stars
81
2 stars
30
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, highlighting specific staff members for their exceptional care.
Order Accuracy
Numerous reviews indicated issues with order accuracy, with customers frequently receiving incorrect items or having their orders messed up.
Food Quality
Feedback on food quality was mixed; while some enjoyed the taste and freshness, others reported issues with overcooked or stale items.
Cleanliness
Some customers noted cleanliness issues within the restaurant, particularly in relation to food handling and the dining environment.
Pricing Concerns
Several reviews mentioned that prices seemed high relative to the quality of food received, with some feeling that the value had decreased over time.
- EFEmily FSep 11, 20255.0I don't leave reviews too often but I have to because I had the experience at El Pollo Loco thanks to Geddony! She was so friendly, professional, and made sure my order was perfect. It’s rare to find someone who genuinely cares about customer service, but she went above and beyond to make sure everything was fresh and just right. Her positive attitude made the visit stand out, and she truly deserves recognition and a raise! I’ll definitely be coming back because of the amazing service she gave!
- JMJ MunozSep 10, 20251.0Really sad because I would come here very often, i came here to get a salad and it really sucks that I found a piece of metal inside, it could of been worse….
- MWM WSep 6, 20251.0I guess it’s normal for drive thru employees to laugh at customers? I must look funny or something? Young lady with braces and dark hair starts laughing at me then calls another employee to the window, he looks out and starts laughing and speaking Spanish. I come here 2-3 times a week. I will not be returning.
- BFBrian FloresSep 3, 20251.0You can repeat your order three times and they will still get your order wrong, which is ironic because they all take their time. It has to be near empty to get your food in 15 min or less. When I worked at KFC as a teenager we stressed order efficiency and to not keep our customers waiting long periods of time.
- LGLux GeeAug 31, 20255.0Fast drive thru! Food was hot and fresh!!
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Riverside, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco in Riverside offer delivery services?
Yes, El Pollo Loco provides delivery service to customers in Riverside.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online using their website or through the El Pollo Loco mobile app available on the Apple App Store.
What type of cuisine and specialties does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, with fresh fire-grilled chicken marinated in herbs, spices, and garlic, plus handmade guacamole, salsas, and dressings.
Which payment options are accepted at El Pollo Loco Riverside?
They accept American Express, Discover, and Visa cards for payment.
Does El Pollo Loco offer catering or have a drive-through service?
Yes, the Riverside location offers catering services and also features a drive-through for convenient orders.
Is free Wi-Fi available at El Pollo Loco in Riverside?
Yes, free Wi-Fi is available for customers at this El Pollo Loco location.
What are some nearby restaurants to El Pollo Loco where I can try different cuisines?
Nearby restaurants include Yoshinoya for Japanese cuisine, Carl's Jr. for burgers, Ho Ho Chinese Food for Chinese cuisine, Ono Hawaiian BBQ, Pepe's Panaderia bakery, and Subway sandwiches.
If I am visiting El Pollo Loco, what nearby places could I go before or after my meal?
You might visit local businesses like Great Clips hair salon for a haircut, Western Dental for dental care, or fitness centers such as LA Fitness and Rock Steady Boxing Inland Empire.
How can nearby gas stations and convenience stores assist customers visiting El Pollo Loco?
Nearby gas stations like Exxon & Mobil Stations, Mobil, and convenience stores such as Circle K and A-1 Market Liquor can help customers refuel vehicles or grab essentials while dining at El Pollo Loco.