El Pollo Loco

3.9
760 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3487 Madison St, Riverside, CA
92504, United States

Hours

Reviews

3.9
760 reviews
5 stars
406
4 stars
139
3 stars
81
2 stars
30
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service, highlighting specific staff members for their exceptional care.

Order Accuracy

Numerous reviews indicated issues with order accuracy, with customers frequently receiving incorrect items or having their orders messed up.

Food Quality

Feedback on food quality was mixed; while some enjoyed the taste and freshness, others reported issues with overcooked or stale items.

Cleanliness

Some customers noted cleanliness issues within the restaurant, particularly in relation to food handling and the dining environment.

Pricing Concerns

Several reviews mentioned that prices seemed high relative to the quality of food received, with some feeling that the value had decreased over time.
  • EF
    Emily F
    Sep 11, 2025
    5.0
    I don't leave reviews too often but I have to because I had the experience at El Pollo Loco thanks to Geddony! She was so friendly, professional, and made sure my order was perfect. It’s rare to find someone who genuinely cares about customer service, but she went above and beyond to make sure everything was fresh and just right. Her positive attitude made the visit stand out, and she truly deserves recognition and a raise! I’ll definitely be coming back because of the amazing service she gave!
  • JM
    J Munoz
    Sep 10, 2025
    1.0
    Really sad because I would come here very often, i came here to get a salad and it really sucks that I found a piece of metal inside, it could of been worse….
  • MW
    M W
    Sep 6, 2025
    1.0
    I guess it’s normal for drive thru employees to laugh at customers? I must look funny or something? Young lady with braces and dark hair starts laughing at me then calls another employee to the window, he looks out and starts laughing and speaking Spanish. I come here 2-3 times a week. I will not be returning.
  • BF
    Brian Flores
    Sep 3, 2025
    1.0
    You can repeat your order three times and they will still get your order wrong, which is ironic because they all take their time. It has to be near empty to get your food in 15 min or less. When I worked at KFC as a teenager we stressed order efficiency and to not keep our customers waiting long periods of time.
  • LG
    Lux Gee
    Aug 31, 2025
    5.0
    Fast drive thru! Food was hot and fresh!!

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Riverside, CA?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.

Does El Pollo Loco in Riverside offer delivery services?

Yes, El Pollo Loco provides delivery service to customers in Riverside.