Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,339 reviews
5 stars
602
4 stars
270
3 stars
186
2 stars
89
1 star
192
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including dry and overcooked chicken, as well as instances of food poisoning.
Customer Service
Customer service experiences varied widely; some praised individual employees for their helpfulness, while many others reported rude service and long wait times.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the dining area and bathrooms, contributing to a negative dining experience.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Management Response
Some customers noted improvements in service and food quality attributed to new management, while others felt management was unresponsive to issues.
- GJGrizzly Alvin Hall jr5 days ago2.0Ordering food from this place via Uber eats is the worst place to order. This place throws the food in the container when ordering via the app. This place will serve cold chicken or the presentation is the worst. They will give u small portions vs if u order from the store. This place charges for extra cilantro sauce. Very disappointed about this outcome this is the 3rd time I've got the most disrespectful service. Do better serving your customers via the app.
- JCJennifer CollazoDec 31, 20251.0My husband ate there yesterday and woke up with food poisoning. This place will be reported to the health department. These pollo loco restaurants have all become horrible places to eat. Management obviously doesn’t care if customers get sick. Food poisoning for seniors or children can be fatal and if someone falls ill or dies it will be serious
- ARAdrian RamirezDec 20, 20255.0Kevin is the homie! Bro always cooks it up right in the kitchen. Bro the only reason why I pull up at this spot
- GBGiselle BedollaDec 19, 20251.0I've been going thru the drive thru this week at 12pm 12/15/25 & the guy that does drive thru has such a negative aura/vibe like really? why are you here if you seem to hate it so much, plus he gave me ripped tortillas 0/10 oof. try another pollo loco yall, at least fake a smile babe
- JMJeff MacLeanDec 3, 20251.0No customer care. DO NOT VISIT THIS LOCATION.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Riverside, CA?
El Pollo Loco in Riverside, CA is open daily from 10:00 AM to 10:00 PM, except on Sundays when it opens at 10:30 AM.
Where is El Pollo Loco located?
El Pollo Loco is located at 3740 La Sierra Ave, Riverside, CA 92505, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their fresh and authentic Mexican food at home.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Can I order food from El Pollo Loco online?
Yes, you can order food online through their menu at https://order.elpolloloco.com/menu/la-sierra-ave-magnolia-ave or use the El Pollo Loco mobile app available in the App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for your events and gatherings.
Is there free Wi-Fi available at El Pollo Loco in Riverside?
Yes, El Pollo Loco in Riverside provides free Wi-Fi for its customers.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for convenient pickup.
What other dining options are near El Pollo Loco?
Nearby dining options include WaBa Grill, an Asian fast food restaurant; Rainbow Donuts, a bakery with specialty donuts; Taiyo's Sushi and Poki, a Japanese restaurant; and Panda Express, a Chinese fast food restaurant.
What other services and stores are located near El Pollo Loco in Riverside?
Nearby you can find services such as Neural FX- Riverside for health and chiropractic care, The Cut Men's Barber Lounge for grooming, Irish Cleaners for dry cleaning and laundry, and retail options like 99 Cents Only Stores and Dollar Tree for convenience shopping.
How can I use nearby places to enhance my visit to El Pollo Loco?
You can plan to get a haircut at The Cut Men's Barber Lounge or a chiropractic session at Neural FX before enjoying a meal at El Pollo Loco. After dining, you might visit Rainbow Donuts for dessert or stop by 7-Eleven for convenience items.