El Pollo Loco

3.7
1339 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3740 La Sierra Ave, Riverside, CA
92505, United States

Hours

Reviews

3.7
1,339 reviews
5 stars
602
4 stars
270
3 stars
186
2 stars
89
1 star
192

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including dry and overcooked chicken, as well as instances of food poisoning.

Customer Service

Customer service experiences varied widely; some praised individual employees for their helpfulness, while many others reported rude service and long wait times.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and bathrooms, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Management Response

Some customers noted improvements in service and food quality attributed to new management, while others felt management was unresponsive to issues.
  • GJ
    Grizzly Alvin Hall jr
    5 days ago
    2.0
    Ordering food from this place via Uber eats is the worst place to order. This place throws the food in the container when ordering via the app. This place will serve cold chicken or the presentation is the worst. They will give u small portions vs if u order from the store. This place charges for extra cilantro sauce. Very disappointed about this outcome this is the 3rd time I've got the most disrespectful service. Do better serving your customers via the app.
  • JC
    Jennifer Collazo
    Dec 31, 2025
    1.0
    My husband ate there yesterday and woke up with food poisoning. This place will be reported to the health department. These pollo loco restaurants have all become horrible places to eat. Management obviously doesn’t care if customers get sick. Food poisoning for seniors or children can be fatal and if someone falls ill or dies it will be serious
  • AR
    Adrian Ramirez
    Dec 20, 2025
    5.0
    Kevin is the homie! Bro always cooks it up right in the kitchen. Bro the only reason why I pull up at this spot
  • GB
    Giselle Bedolla
    Dec 19, 2025
    1.0
    I've been going thru the drive thru this week at 12pm 12/15/25 & the guy that does drive thru has such a negative aura/vibe like really? why are you here if you seem to hate it so much, plus he gave me ripped tortillas 0/10 oof. try another pollo loco yall, at least fake a smile babe
  • JM
    Jeff MacLean
    Dec 3, 2025
    1.0
    No customer care. DO NOT VISIT THIS LOCATION.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Riverside, CA?

El Pollo Loco in Riverside, CA is open daily from 10:00 AM to 10:00 PM, except on Sundays when it opens at 10:30 AM.

Where is El Pollo Loco located?

El Pollo Loco is located at 3740 La Sierra Ave, Riverside, CA 92505, United States.