Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,332 reviews
5 stars
599
4 stars
271
3 stars
187
2 stars
88
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and accommodating, while others reported rude behavior and long wait times.
Food Quality
Inconsistent food quality; many customers enjoyed the chicken and other menu items, but several reported dry or overcooked chicken and missing items.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with multiple customers noting dirty tables and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect or incomplete orders, with many customers stating items were missing or not prepared as requested.
Value for Money
Some customers felt the prices were too high for the quality and portion sizes, while others appreciated the healthier options and good deals.
- NFNika FergusonNov 8, 20251.0This el pollo loco is so nasty chicken dry customer service is horrible please dont spend your money here don't nobody know English it the is by far the worst el pollo loco
- LLLaLa LaLaOct 23, 20251.0HORRIBLE HORRIBLE LOOK AT THIS PLATE THEY SERVED ME.... Then Madden P in the drive thru asked me what's wrong with your plate what?????? The cook / prep Kevin came from the back and gave me the nasty look and said what's the problem ?? He see nothing wrong. Im a very unhappy customer I will NEVER RETURN TO ANY ELPOLLO LOCO EVERRRRRR..... IM GOING TO STOP SPEND MY HARD EARNED MONEY IN PLACES THAT DONT HONOR OR RESPECT CUSTOMERS. I WILL BE SPREADING THIS MESSAGE TO FAMILY AND FRIENDS.... EFFORT IS EFFORT THE COMMUNITY BRING YOU MONEY. We don't NEED YALL YALL NEED US. When folks stop buy at these restaurants I bet you teach customer service again. No MORE ELPOLLO LOCO.
- KFKris FahringOct 23, 20254.0Family meal 16 pieces soft chicken and good sides. The gravy tasted like lemons though different I guess
- BBBertOct 14, 20254.0Good enough food. Taco salad in the shell.
- KTkristin topeteOct 8, 20251.0I typically dont go to this location even though its close by my house but there chicken is always so hard and dry. So I will drive all the way off central just to get my chicken. But I was tired and went thru the drive thru here at this location and sure enough my chicken and the skim was so dry. The skin on chicken is suppose to be enjoyable to eat. It was hard as a rock there wasnt much chicken on them. Reminder not to come here. I will drive 5 exits away to the el polo loco on central because they always have the best chicken dont matter what day u go in.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Riverside, CA?
El Pollo Loco in Riverside, CA is open daily from 10:00 AM to 10:00 PM, except on Sundays when it opens at 10:30 AM.
Where is El Pollo Loco located?
El Pollo Loco is located at 3740 La Sierra Ave, Riverside, CA 92505, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their fresh and authentic Mexican food at home.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards as payment options.
Can I order food from El Pollo Loco online?
Yes, you can order food online through their menu at https://order.elpolloloco.com/menu/la-sierra-ave-magnolia-ave or use the El Pollo Loco mobile app available in the App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for your events and gatherings.
Is there free Wi-Fi available at El Pollo Loco in Riverside?
Yes, El Pollo Loco in Riverside provides free Wi-Fi for its customers.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for convenient pickup.
What other dining options are near El Pollo Loco?
Nearby dining options include WaBa Grill, an Asian fast food restaurant; Rainbow Donuts, a bakery with specialty donuts; Taiyo's Sushi and Poki, a Japanese restaurant; and Panda Express, a Chinese fast food restaurant.
What other services and stores are located near El Pollo Loco in Riverside?
Nearby you can find services such as Neural FX- Riverside for health and chiropractic care, The Cut Men's Barber Lounge for grooming, Irish Cleaners for dry cleaning and laundry, and retail options like 99 Cents Only Stores and Dollar Tree for convenience shopping.
How can I use nearby places to enhance my visit to El Pollo Loco?
You can plan to get a haircut at The Cut Men's Barber Lounge or a chiropractic session at Neural FX before enjoying a meal at El Pollo Loco. After dining, you might visit Rainbow Donuts for dessert or stop by 7-Eleven for convenience items.