El Pollo Loco

3.7
1479 reviews
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Business Details

2720 Canyon Springs Pkwy, Riverside, CA
92507, United States
(951) 697-1027
https://restaurants.elpolloloco.com/ca/riverside/2720-canyon-springs-pkwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2720 Canyon Springs Pkwy, Riverside, CA
92507, United States

Hours

Reviews

3.7
1,479 reviews
5 stars
660
4 stars
315
3 stars
166
2 stars
84
1 star
254

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently noted inconsistencies in food quality, with some meals being fresh and well-prepared while others were reported as overcooked or missing items.

Service Issues

Many reviews highlighted poor customer service, including rude staff interactions, long wait times, and issues with order accuracy.

Cleanliness

Several customers mentioned cleanliness issues, particularly with dirty tables and restrooms, impacting their overall dining experience.

Ordering Experience

The transition to self-service kiosks received mixed feedback, with some customers finding it efficient while others preferred traditional ordering methods.

Positive Staff Interactions

Despite the negative feedback, some employees were praised for their friendliness and helpfulness, contributing positively to certain customer experiences.
  • JD
    Juan Diaz
    Nov 11, 2025
    4.0
    Por primera ves.me comi un burrito.avocado.muy bueno Y sabroso.pero.si tienen que cuidar mas la limpiesa.de los ban̈os.de lo demas.muy amable los empleados..
  • CF
    Cindy1956 Fox
    Nov 11, 2025
    5.0
    Chicken burrito
  • EF
    Eddie Flores
    Oct 21, 2025
    5.0
    Chicken always fresh and hot.
  • PB
    P B
    Oct 20, 2025
    1.0
    Delivery drivers often don't follow basic instructions but it's hit or miss when you get this (or any) location for delivery. Half our order was missing one time. Rather than apologize after the fact don't miss those items to begin with. At least the delivery partners empathized but ELP delivery experiences are terrible and we were missing over half the items we paid for. And not the best food quality either. If you need catering, are having a party, or just want a special treat ELP is not recommended at all, they will really let you down, especially for delivery. Especially with their prices inflating and quality receding how is it this company been around for so long? Try to avoid this Moreno valley location on weekends. This location especially is not very friendly to foreigners.
  • RW
    Ray Williams
    Sep 23, 2025
    2.0
    The food is good but I have been missing items a few times... some of the workers are not as pleasant as the other
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Riverside, CA?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Riverside?

El Pollo Loco is located at 2720 Canyon Springs Parkway, Riverside, CA 92507, USA.