Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,484 reviews
5 stars
661
4 stars
316
3 stars
168
2 stars
84
1 star
255
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting specific items like burritos and chicken bowls as delicious, but there were complaints about inconsistent portion sizes and food temperature.
Service Issues
Many reviews highlighted slow service, long wait times, and missing items from orders, with some customers expressing frustration over the lack of staff and poor management.
Cleanliness
Several customers reported cleanliness issues, particularly in the bathrooms and dining area, which detracted from their overall experience.
Staff Attitude
While some employees received praise for their friendliness and helpfulness, others were described as rude or unfriendly, impacting customer satisfaction.
- CACarlos Arias2 days ago3.0Son 9:39 am y esta cerrado, el horario dice 9:30
- JFJuliette FareyDec 29, 20255.0Their new burrito bowls are delicious!
- MAMaria “Mariah” AldanaDec 14, 20253.0They forgot to give me my extra sides and tortillas
- LTLinda TorrezNov 24, 20251.015 cars lined up at the order speaker. One car at the window. Waited 10 minutes for movement. Didn’t happen. Called the store and was told by the manager only 1 worker. That’s all they can afford to work. I left. There were 5 cars in front of me. 9 behind me. Several left with me.
- JDJuan DiazNov 11, 20254.0Por primera ves.me comi un burrito.avocado.muy bueno Y sabroso.pero.si tienen que cuidar mas la limpiesa.de los ban̈os.de lo demas.muy amable los empleados..
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Riverside, CA?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Riverside?
El Pollo Loco is located at 2720 Canyon Springs Parkway, Riverside, CA 92507, USA.
Does El Pollo Loco in Riverside offer delivery service?
Yes, El Pollo Loco offers delivery services for customers who prefer to enjoy their meals at home.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order through the El Pollo Loco mobile app available on the Apple App Store.
What types of cuisines and food does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine with a focus on fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through option?
Yes, El Pollo Loco in Riverside offers a drive-through service for convenient pickup.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers dining in at the restaurant.
What nearby entertainment or shopping options are available near El Pollo Loco?
Nearby you can visit Canyon Springs Riverside - GameStop for video games and entertainment, and the Canyon Springs Parkway Shopping Center for various shopping and dining options.
Are there any nearby dental services around El Pollo Loco?
Yes, West Coast Dental, Magicland Children's Dental, and Graham Orthodontics are nearby if you need dental or orthodontic care.
What other dining options can I explore near El Pollo Loco?
You can try Ono Hawaiian BBQ for Hawaiian cuisine, Jade China for Asian food, and Burritos Santana for more Mexican dishes, all located nearby.