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El Pollo Loco

3.9
(564 reviews)

Business Details

18661 Van Buren Blvd, Riverside, CA
92508, United States
(951) 776-2039

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
18661 Van Buren Blvd, Riverside, CA
92508, United States

Hours

Reviews

3.9
564 reviews
5 stars
286
4 stars
103
3 stars
60
2 stars
37
1 star
78
  • KM
    Kevin McClintock
    Mar 8, 2026
    2.0
    More than once I have gone to Pollo Loco and they didn't have any chicken available. Today I went by at 6:15 and I was told that there was a 30 minute wait.
  • AL
    Aidan Luna
    Feb 28, 2026
    1.0
    Ordered drive thru and they did not give me what I ordered. I had to go back inside, they were rude, and moved very slowly. An employee wanted to give me thigh meat in my quesadilla instead of breast just to speed it up. Poor, slow, careless and rude service
  • RC
    Ruth Catalan
    Feb 6, 2026
    1.0
    El Pollo loco is not what it used to be at least this one. I order a double chicken tostada and it was so bad the chicken was cold when I said cold I mean refrigerator cold as well as the rice and beans. The tostada was half way fill and I pay $12.99 for it.
  • RG
    richard gutierrez
    Jan 24, 2026
    2.0
    Employees treat the customers as of they dont exist. Understaffed to have someone offering customer service at front counter. Solely relying on the kiosks to save money but customer service has dropped to non existent. I went to another store in riverside ca on Madison. Best customer service totally compared to chic fil a. The kiosks are killing customer service for sure.
  • AG
    Ahmed Ghareeb
    Dec 18, 2025
    1.0
    I went there they don’t have chicken anymore and the one who help it looks like she doesn’t want to work and talk in a bad way

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Riverside, CA?

El Pollo Loco in Riverside is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.

Where is El Pollo Loco located in Riverside?

El Pollo Loco is located at 18661 Van Buren Blvd, Riverside, CA 92508, USA.

Brand Certified Facts from El Pollo Loco

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Certified March 15, 2026Yext Knowledge Graph
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