Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
556 reviews
5 stars
285
4 stars
103
3 stars
59
2 stars
35
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported dry or poorly prepared items.
Service Issues
Frequent complaints about slow service, understaffing, and incorrect orders, leading to customer frustration.
Cleanliness
Some customers praised the cleanliness of the location, while others noted dirty conditions and unsanitary practices.
Management Concerns
Repeated mentions of poor management, particularly regarding inventory issues and staff training.
Customer Experience
Varied experiences with staff friendliness; some customers reported excellent service while others encountered rude or inattentive employees.
- MMMonica1 day ago1.0El Pollo loco is just not worth getting anymore. Got an 8 piece that was close to $20 just the chicken alone. All of them sooooo small not even worth the price at all. Not coming back unless they do better. So disappointed since this used to be a childhood favorite of mine
- MBMichael BellOct 4, 20254.0I’m a regular here. I always get the same exact meal every time I go. However often times during the evening they are out of chicken breasts so you either have to wait or get something else. The wait can be up to 30 minutes. It’s a chicken restaurant so like… why isn’t there enough chicken? Other than that, the food is great. Good portions from this location specifically compared to other ones I’ve been to. The manager Carmen is very nice and friendly so that’s always a plus.
- SOSamuel OrtizOct 3, 20255.0Food and place is the cleanest that I’ve been to. Carmen is amazing
- WGWeldon GerstungSep 18, 20253.0Tasty fast food.
- MMMark MirandaSep 2, 20254.0This location feels pretty new so everything still looks nice. The only problem is that it always seems like they’re so understaffed so the service feels slow, but otherwise the food is good.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Riverside, CA?
El Pollo Loco in Riverside is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.
Where is El Pollo Loco located in Riverside?
El Pollo Loco is located at 18661 Van Buren Blvd, Riverside, CA 92508, USA.
What type of cuisine and food does El Pollo Loco offer?
El Pollo Loco specializes in fresh, authentic Mexican food with a focus on fire-grilled chicken marinated with herbs, spices, fruit juices, and garlic, along with handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer drive-through and free Wi-Fi services?
Yes, El Pollo Loco in Riverside provides a drive-through service and offers free Wi-Fi for customers.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I order food from El Pollo Loco online?
You can order online through their website at https://order.elpolloloco.com/menu/el-pollo-loco-6180-riverside or via the El Pollo Loco mobile app available on the Apple App Store.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Splash Express and Full Service Car Wash for vehicle cleaning and Dunkin' for coffee and donuts, offering convenient stops before or after your meal.
How can nearby automotive services complement my visit to El Pollo Loco?
You can visit nearby automotive services like Valvoline Instant Oil Change or Smog & Go for vehicle maintenance while enjoying a meal at El Pollo Loco in Riverside.
Are there other food options close to El Pollo Loco?
Yes, nearby food options include Mr. Taco, Lucky Pizza, and Dematteo's Woodcrest for pizza and Italian cuisine if you're looking for variety.
How can nearby storage facilities be useful for El Pollo Loco customers?
Nearby self-storage facilities such as SecurCare Self Storage and Orangecrest Self Storage provide convenient options for customers who may need storage solutions while visiting the area.