Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
864 reviews
5 stars
434
4 stars
179
3 stars
92
2 stars
53
1 star
106
What are people saying?
AI-generated from recent customer reviews
Food Quality
While some customers enjoyed the food, many reported issues with dry chicken, small portions, and inconsistent quality.
Customer Service
Customer service experiences varied widely, with some praising the staff's friendliness while others reported rudeness and unprofessional behavior.
Cleanliness
Numerous reviews highlighted serious cleanliness issues, including unpleasant odors and unsanitary conditions in the restaurant.
Atmosphere
The restaurant's atmosphere was criticized for being hot and uncomfortable, with some customers noting a lack of air conditioning.
- BBBenjaminDec 4, 20255.0What a wonderful and fresh meal. Thank you for the hospitality as well.
- NNNeroyNov 26, 20252.0Flavor is good but portions are lacking bad. Rice is the cheapest food in the world and this El Pollo Loco is stingy as heck. Half a scoop is generous for them in a pollo bowl. The pollo bowl isn’t even level with the bowl it comes in.
- EGEasy GoingNov 12, 20254.0This is a kind of smaller location. Staff, food, and service are alright. I give it a 4 out of 5.
- FCFaysi CanoOct 27, 20254.0Buen servicio y muy amables 👍
- DCDerek CortesOct 19, 20251.07:27 pm closes at 8 but online says 830 no chicken available asked if it's ok for a 20 min wait 🤣😂😂😂