Brand Certified
El Pollo Loco
3.9(869 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
2200 University Ave, Riverside, CA
92507, United States
Certified by El Pollo Loco • Feb 22, 2026
(951) 346-2050
Certified by El Pollo Loco • Feb 22, 2026
http://elpolloloco.com/locations/store/3016
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
869 reviews
5 stars
438
4 stars
179
3 stars
92
2 stars
53
1 star
107
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the chicken and specific dishes like the tortilla soup, but there were complaints about dry and poorly portioned meals.
Customer Service
Service experiences varied widely; while some praised the friendly and attentive staff, others reported rude behavior and unprofessional attitudes.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including unpleasant odors and unsanitary conditions in the restaurant.
Operational Hours
Customers expressed frustration over inconsistent closing times and the lack of mobile ordering options.
- CFClaudia FerrerFeb 11, 20265.0Sandra Rosas and team where super nice. I had zero voice and they were patient in letting me order everything I needed. Yall are the best!
- MPMr PerezFeb 2, 20265.0Just an average pollo loco , with average service. And we all love average, right?
- ACABOGADOS Y NOTARIOS SALVADOREÑOS-RC Raquel CastilloJan 26, 20265.0Pollo quemado yo! así me gusta y mucho.
- MPMarsizayana PinedaJan 23, 20261.0I recently moved out here from Anaheim OC and I find it very odd that they don’t take mobile orders. What’s the difference between city’s ? It’s still POLLO LOCO.
- BBBenjaminDec 4, 20255.0What a wonderful and fresh meal. Thank you for the hospitality as well.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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