While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Riverside, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally enjoyed the food, particularly the chicken and specific dishes like the tortilla soup, but there were complaints about dry and poorly portioned meals.
Customer Service
Service experiences varied widely; while some praised the friendly and attentive staff, others reported rude behavior and unprofessional attitudes.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including unpleasant odors and unsanitary conditions in the restaurant.
Operational Hours
Customers expressed frustration over inconsistent closing times and the lack of mobile ordering options.
CF
Claudia Ferrer
Feb 11, 2026
5.0
Sandra Rosas and team where super nice. I had zero voice and they were patient in letting me order everything I needed. Yall are the best!
MP
Mr Perez
Feb 2, 2026
5.0
Just an average pollo loco , with average service. And we all love average, right?
AC
ABOGADOS Y NOTARIOS SALVADOREÑOS-RC Raquel Castillo
Jan 26, 2026
5.0
Pollo quemado yo! así me gusta y mucho.
MP
Marsizayana Pineda
Jan 23, 2026
1.0
I recently moved out here from Anaheim OC and I find it very odd that they don’t take mobile orders. What’s the difference between city’s ? It’s still POLLO LOCO.
BB
Benjamin
Dec 4, 2025
5.0
What a wonderful and fresh meal. Thank you for the hospitality as well.