At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Mixed reviews on food quality; some customers enjoyed the chicken and tacos, while others reported dry or poorly prepared items.
Service Issues
Frequent complaints about order accuracy and slow service, particularly in the drive-thru.
Cleanliness
Concerns about cleanliness in the dining area, with reports of dirty tables and floors.
Customer Service
Positive feedback on friendly staff, but some noted inconsistency in service quality.
Value for Money
Customers expressed dissatisfaction with portion sizes and pricing, feeling that some meals did not provide good value.
JM
Josefina Pantoja monjaras
Dec 13, 2025
5.0
Nice and clean excellent place i will go eat again.
JW
jonathan williams
Nov 7, 2025
4.0
Quick, easy. and everything tasted like it should.
EM
Ed Murphy
Oct 27, 2025
5.0
Great friendly service! Chicken is delicious.
JO
Joe Ousley
Sep 15, 2025
4.0
First time to this location. The food was good, but wish it had more of the grilled chicken flavor in the tacos. They were still good, but missed some flavor.