Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Subway® Restaurant at 3800 F Klose Way brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Terrible experience. The staff member working here was extremely rude and unprofessional. We ordered a simple veggie Subway sandwich, yet were charged $15, which felt completely unreasonable.
On top of that, she barely responded to our questions and showed no basic customer service skills. Very disappointing service — I would not recommend this location.
TJ
TJ Jefferson
Mar 8, 2026
1.0
We ordered online, one of the subs being a veggie patty. Once we got there they said they were out of the patties and do we want to substitute. Said sure, the chicken. They said no, you can only have the veggie delight actually. I don't want that, I'll pay the difference for the chicken. They STILL said no, we'll cancel the order instead. Now y'all get no money 👍🏻
HK
Harnoor Kaur
Jan 19, 2026
1.0
Absolutely terrible experience. The staff member was an Indian lady who served me was extremely rude and dismissive from the start. When I asked her for extra toppings, she barely added any and made an obvious face, like it was a huge inconvenience to do her job. The attitude was unnecessary and uncomfortable.
I specifically asked for the sandwiches to be wrapped properly because there was a lot of sauce, and she was clearly annoyed by that request too. Surprise surprise — when I got home, the sandwiches were leaking everywhere. Sauce all over the wrapper, the bag, and basically ruined the meal.
On top of the bad service, the sandwiches themselves weren’t even good. Sloppy, poorly made, and not worth the money at all.
If you don’t want to serve customers or take simple requests seriously, maybe customer service isn’t the right job. I won’t be coming back.
EE
Erica
Dec 13, 2025
5.0
Pedi un sandwich y cua do le dije para comer aqui me dijo qie alas 8 cieerram faltaban 20 mn. Y en internet dise 8:30
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