Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported issues with food being cold, stale, or not freshly made, with some experiencing food poisoning.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Several customers noted cleanliness issues in the dining area and restrooms, with some mentioning unpleasant odors.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service, particularly highlighting specific menu items.
ND
Nati D
Feb 1, 2026
1.0
No need of explanation. You will notice when you step 1st foot Inside
JH
jewell hickman
Jan 21, 2026
5.0
Great place to bring your friends and family
HB
Honey Girl Black-Kaleleiki
Jan 11, 2026
5.0
Luv the Dave's triple. Can't beat it a where else
AS
A S
Dec 18, 2025
1.0
I ate here and 2 hours later I am puking it all up. Whatever they served me was not good clean food. I went here for food--not food poisoning.
AB
Angela Barker
Dec 17, 2025
5.0
Staff was helpful and very pleasant helping us to redeem frosty coupons, restroom access, etc. One of the better fast food restaurant experiences I've had in awhile
What are the operating hours for the Wendy's at 12201 San Pablo Avenue, Richmond?
This Wendy's location is open from 6:30 AM to 1:00 AM every day of the week.
Does the Richmond Wendy's offer drive-thru service?
Yes, the Richmond Wendy's has a drive-thru open daily from 6:30 AM to 1:00 AM.
Is breakfast served at the Richmond Wendy's?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout in Richmond?
Yes, this Wendy's location offers delivery and takeout services. You can order through their app or at order.wendys.com.
What payment methods does Wendy's Richmond accept?
They accept American Express, cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info can be found online at Wendy's menu website, in their mobile app, and in-restaurant upon request.
How can I provide feedback or contact the Wendy's at this location?
You can contact Wendy's customer care via their contact page, live chat, or call (510) 236-7649 for the Richmond location. There is also a customer satisfaction survey available online.
Are there any nearby restaurants around Wendy's on San Pablo Avenue?
Yes, nearby restaurants include Brazilian Coffee House & Restaurant, Tempero Goiano, Euroasia Restaurant, Dumpling House Mongolian Cuisine, and Raizes do brasil - Brazilian Restaurant.
Are there any nearby beauty or grooming salons near Wendy's Richmond?
Yes, there are several nearby beauty salons including Katie Brows, A-1 Nails, Magic's Juan's Barber Shop, Tommy Cuts, and Your Search Is Over Barber Shop.
What nearby places can help with vehicle needs when visiting Wendy's Richmond?
Nearby automotive services include AAMCO Transmissions & Total Car Care and Gul Auto Care, which provide transmission repair, brake service, and tire repairs.
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