Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,163 reviews
5 stars
492
4 stars
258
3 stars
191
2 stars
88
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unhelpful staff, while a few mention friendly and efficient service.
Food Quality
Several customers expressed dissatisfaction with food quality, noting issues like downsized portions, stale items, and inconsistent freshness.
Speed of Service
While some customers praised the fast service, others reported long wait times, particularly in the drive-thru and curbside pickup.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting clean dining areas while others pointed out dirty restrooms.
Pricing
Many customers felt that prices were too high relative to the quality and portion sizes of the food.
- SBSelina BielmaOct 25, 20251.0Customer service was not polite and never greeting or saying thank you . We had to ask for our straws and catchup .!
- ARArthur reedOct 21, 20255.0Order in curbside pick up, fast service super efficient lady that brought me my Ice 🧊 cold 🥶 caramel 😋. Thank you Macdonald for having such great and charismatic personnel.
- BBBob BatesOct 15, 20255.0They put the fast in first!
- DDDreSep 27, 20255.0Today I was really in need of coffee and this wonderful woman by the name of Esmeralda assisted me. She was fast, friendly and reliable. Not only in the drive-thru window she took my money but she also was the one that actually gave me my food. This restaurant is so amazing!
- BBBSep 19, 20251.0Horrible customer service, please hire a manager that will come in and clean house!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3350 Klose Way, Richmond, CA?
The McDonald's at 3350 Klose Way in Richmond, CA is open from 5:00 AM to 11:30 PM Monday through Saturday, and from 5:30 AM to 11:30 PM on Sundays.
What are the drive-through hours for this McDonald's location?
The drive-through is open daily from 5:00 AM to 11:30 PM, except on Sunday when it opens at 5:30 AM and closes at 11:30 PM.
Can I order McDonald's delivery from this location, and what are the delivery hours?
Yes, delivery is available. Delivery hours are 5:00 AM to 11:00 PM Monday, Wednesday through Sunday, and 5:00 AM to 1:00 PM on Tuesday.
What delivery and pickup services are offered at this McDonald's?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at McDonald's on Klose Way?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there mobile apps available to order from McDonald's conveniently?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald’s location have a drive-thru service?
Yes, this location features a drive-thru service for convenient ordering and pickup.
What nearby shopping centers can customers visit before or after dining at McDonald's?
Hilltop Plaza is a nearby shopping center you can visit around your McDonald's visit.
Are there other food options near this McDonald's location for variety?
Yes, nearby food options include Pardon My Cheesesteak, NASCAR Refuel Tenders & Burgers, IHOP, Taqueria Maria, Subway, and Me-n-Ed's pizza.
What leisure or service locations are close to this McDonald's that customers might find useful?
Nearby places include the Eyebrow Threading Palace for hair services, Xfinity for mobile and internet services, and the British Swim School at City Sports Club for recreation.