El Pollo Loco

4.1
2096 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
13139 San Pablo Ave, Richmond, CA
94805, United States

Hours

Reviews

4.1
2,096 reviews
5 stars
1,078
4 stars
538
3 stars
250
2 stars
96
1 star
134

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the chicken while others reported it being dry, burnt, or having an unpleasant odor.

Service Issues

Frequent complaints about slow service, incorrect orders, and unhelpful staff, particularly during busy times.

Cleanliness

Concerns raised about cleanliness in the dining area and food preparation areas, impacting the overall dining experience.

Customer Experience

Positive feedback on friendly staff and good customer service, but also reports of inconsistency in service quality.

Value for Money

Customers appreciate the affordable prices and good portion sizes, though some feel the quality does not always match the cost.
  • SE
    Saif Elattar
    Nov 15, 2025
    5.0
    The chicken quality is very good
  • DC
    Drako Cash
    Nov 11, 2025
    1.0
    POOR CUSTOMER SERVICE. They get my order WRONG EVERY TIME. I PAY for something I EXPECTED to get what I PAID FOR. They Leave ingredients out but still charges me.
  • MW
    Meng-Hua “Mo” Wu
    Oct 31, 2025
    5.0
    El pollo loco is a solid fast food place. The chicken is freshly grilled and the all the other options are always delicious. The employees at this location are usually pretty nice and polite. They do get really busy during lunch time and can be irritated sometime, but I would blame it on the some of the annoying customers. The sides we usually get are: fire corn, mashed potatoes, and rice. If I had to make one change though I would say it’s a bit on the salty side. I tend to have to drink a lot of water after this delicious meal.
  • JJ
    Jay
    Oct 19, 2025
    5.0
    Delicious chicken!
  • MM
    MaxMelion Melion
    Oct 15, 2025
    2.0
    De verdad de verdad 2 estrellas es mucho, sinceramente no sé merece nada. He comprado dos veces en ese restaurante en el mismo año y el pollo viene hediondo a chiquis, mal lavado es desagradable el olor a pollo mal lavado, es desagradable comer un pollo hediondo o con gusto a chiquis.

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Richmond, CA?

El Pollo Loco is open daily from 9:30 AM to 11:00 PM.

What time does El Pollo Loco in Richmond open for dine-in service?

Dine-in service is available daily from 9:30 AM to 10:00 PM.