Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
2,096 reviews
5 stars
1,078
4 stars
538
3 stars
250
2 stars
96
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported it being dry, burnt, or having an unpleasant odor.
Service Issues
Frequent complaints about slow service, incorrect orders, and unhelpful staff, particularly during busy times.
Cleanliness
Concerns raised about cleanliness in the dining area and food preparation areas, impacting the overall dining experience.
Customer Experience
Positive feedback on friendly staff and good customer service, but also reports of inconsistency in service quality.
Value for Money
Customers appreciate the affordable prices and good portion sizes, though some feel the quality does not always match the cost.
- SESaif ElattarNov 15, 20255.0The chicken quality is very good
- DCDrako CashNov 11, 20251.0POOR CUSTOMER SERVICE. They get my order WRONG EVERY TIME. I PAY for something I EXPECTED to get what I PAID FOR. They Leave ingredients out but still charges me.
- MWMeng-Hua “Mo” WuOct 31, 20255.0El pollo loco is a solid fast food place. The chicken is freshly grilled and the all the other options are always delicious. The employees at this location are usually pretty nice and polite. They do get really busy during lunch time and can be irritated sometime, but I would blame it on the some of the annoying customers. The sides we usually get are: fire corn, mashed potatoes, and rice. If I had to make one change though I would say it’s a bit on the salty side. I tend to have to drink a lot of water after this delicious meal.
- JJJayOct 19, 20255.0Delicious chicken!
- MMMaxMelion MelionOct 15, 20252.0De verdad de verdad 2 estrellas es mucho, sinceramente no sé merece nada. He comprado dos veces en ese restaurante en el mismo año y el pollo viene hediondo a chiquis, mal lavado es desagradable el olor a pollo mal lavado, es desagradable comer un pollo hediondo o con gusto a chiquis.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Richmond, CA?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
What time does El Pollo Loco in Richmond open for dine-in service?
Dine-in service is available daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery, and what are the delivery hours?
Yes, El Pollo Loco offers delivery service every day from 9:30 AM to 11:00 PM.
Are there any special holiday hours at El Pollo Loco in Richmond?
On December 24, the hours are 9:30 AM to 7:00 PM; the restaurant is closed on December 25; December 31 hours are 9:30 AM to 8:00 PM; it opens at 10:00 AM on January 1, closing at 10:00 PM.
Where is El Pollo Loco located in Richmond, CA?
El Pollo Loco is located at 13139 San Pablo Ave, Richmond, CA 94805, USA.
What types of payment does El Pollo Loco accept?
They accept American Express and Visa credit cards.
Can I order food from El Pollo Loco online?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Are there nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, nearby grocery stores include FoodMaxx, CWS Store, Smart & Final Extra, and Apna Foods, which is convenient for additional shopping needs.
What nearby transit or points of interest can help me find El Pollo Loco in Richmond?
Nearby points of interest include Chevron gas stations and Amazon Locker - Kyah, which can serve as landmarks when locating El Pollo Loco on San Pablo Ave.
Are there any nearby places for relaxation or grooming near El Pollo Loco?
Yes, Moler Barber College and KS Brows and Indian Suits are close by for grooming and beauty services, accessible before or after dining.