Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
2,105 reviews
5 stars
1,085
4 stars
539
3 stars
251
2 stars
96
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the chicken quality and flavor, but there were complaints about burnt and dry chicken, as well as inconsistent preparation.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, many reported poor service, long wait times, and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and kitchen, affecting the overall dining experience.
Value for Money
Customers appreciated the affordable prices and good portion sizes, although some felt the quality did not justify the cost.
- RHRobert HudsonDec 31, 20253.0The chicken was still dry, but they get good customer service
- PPPatricia PachecoDec 24, 20255.0La calidad del pollo fue excelente el servicio también el ambiente del lugar fue muy agradable
- EREmilia ReyesDec 10, 20255.0Muy rico. Y es mejor comerlo caliente por que es mas delicioso
- AMA MDec 5, 20255.0Buena atención
- LBLuispedro BarriosortizDec 2, 20255.0Great place, food was yummy, they are fast, and have a great customer service, Antonia, the cashier was so kind and patient when taking my order. Very charismatic individual. Best pollo loco location I’ve been so far.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Richmond, CA?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
What time does El Pollo Loco in Richmond open for dine-in service?
Dine-in service is available daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery, and what are the delivery hours?
Yes, El Pollo Loco offers delivery service every day from 9:30 AM to 11:00 PM.
Are there any special holiday hours at El Pollo Loco in Richmond?
On December 24, the hours are 9:30 AM to 7:00 PM; the restaurant is closed on December 25; December 31 hours are 9:30 AM to 8:00 PM; it opens at 10:00 AM on January 1, closing at 10:00 PM.
Where is El Pollo Loco located in Richmond, CA?
El Pollo Loco is located at 13139 San Pablo Ave, Richmond, CA 94805, USA.
What types of payment does El Pollo Loco accept?
They accept American Express and Visa credit cards.
Can I order food from El Pollo Loco online?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Are there nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, nearby grocery stores include FoodMaxx, CWS Store, Smart & Final Extra, and Apna Foods, which is convenient for additional shopping needs.
What nearby transit or points of interest can help me find El Pollo Loco in Richmond?
Nearby points of interest include Chevron gas stations and Amazon Locker - Kyah, which can serve as landmarks when locating El Pollo Loco on San Pablo Ave.
Are there any nearby places for relaxation or grooming near El Pollo Loco?
Yes, Moler Barber College and KS Brows and Indian Suits are close by for grooming and beauty services, accessible before or after dining.