Brand Certified
El Pollo Loco
4.1(2119 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
13139 San Pablo Ave, Richmond, CA
94805, United States
Certified by El Pollo Loco • Mar 01, 2026
(510) 234-0097
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/richmond/13139-san-pablo-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
2,119 reviews
5 stars
1,095
4 stars
541
3 stars
253
2 stars
96
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported it being dry or burnt.
Customer Service
Customer service experiences vary widely; some praised the staff for being friendly and helpful, while others reported poor service and long wait times.
Cleanliness
Concerns raised about cleanliness in the dining area and food preparation areas, with some customers noting unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Atmosphere
The dining environment received mixed feedback, with some enjoying the outdoor seating while others reported issues with noise and cleanliness.
- LGLilian Gerch1 day ago5.0Delicious food. Awesome Service. Drive thru available.
- AGAlana Gordon-Brown4 days ago3.0Bit into a bone in my burrito. The churros were on.
- MRManuel RosalesFeb 17, 20265.0Muy bueno y delicioso 😋😋😋
- AAAmerican AnglerFeb 9, 20265.0I was in Richmond for the annual San Pablo Avenue March of Hoes from Telegraph Ave all the way up to McDonald, where all the nighttime Hoes come out during the daylight for all to see! It's quite a sight, and the best place to see all the dysfunctional people is from a window seat at the El Pollo Loco Chicken Restaurant, right there on San Pablo Avenue! Let me tell you... Nothing beats watching Hoes strut and shuffle while your eating perfectly cooked chicken and fries! 5 stars ☆☆☆☆☆
- CRCesar Gustavo Seminario RiosFeb 4, 20265.0Buena experiencia, ahí con la atención al cliente y la buena Comida
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Richmond, CA?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
What time does El Pollo Loco in Richmond open for dine-in service?
Dine-in service is available daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery, and what are the delivery hours?
Yes, El Pollo Loco offers delivery service every day from 9:30 AM to 11:00 PM.
Are there any special holiday hours at El Pollo Loco in Richmond?
On December 24, the hours are 9:30 AM to 7:00 PM; the restaurant is closed on December 25; December 31 hours are 9:30 AM to 8:00 PM; it opens at 10:00 AM on January 1, closing at 10:00 PM.
Where is El Pollo Loco located in Richmond, CA?
El Pollo Loco is located at 13139 San Pablo Ave, Richmond, CA 94805, USA.
What types of payment does El Pollo Loco accept?
They accept American Express and Visa credit cards.
Can I order food from El Pollo Loco online?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
Are there nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, nearby grocery stores include FoodMaxx, CWS Store, Smart & Final Extra, and Apna Foods, which is convenient for additional shopping needs.
What nearby transit or points of interest can help me find El Pollo Loco in Richmond?
Nearby points of interest include Chevron gas stations and Amazon Locker - Kyah, which can serve as landmarks when locating El Pollo Loco on San Pablo Ave.
Are there any nearby places for relaxation or grooming near El Pollo Loco?
Yes, Moler Barber College and KS Brows and Indian Suits are close by for grooming and beauty services, accessible before or after dining.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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