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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about overcooked fries and missing items.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and dining areas.
Staff Attitude
While some staff were praised for their friendliness, many reviews highlighted rude or indifferent attitudes from employees.
Operational Issues
Customers experienced issues with curbside and drive-thru operations, including long lines and unavailability of menu items.
CR
Charles Rosier JR (2LIVE NO LOVE ROSIER)
3 days ago
5.0
G-R-E-A-T AND G-R-A-T-E-F-U-L MAM or SIR.
LS
Laura De Santiago
Nov 15, 2025
1.0
Horrible from beginning to end, first of all I had to holler to get anyone’s attention to order, just left me there waiting. 2nd while I’m waiting for someone to take my order I see all the shift leads and employees making jokes and just talking in back. And the jokes were racist I overheard it myself it came from a male employee wearing the yellow vest and hat, he was bagging orders, and a female shift lead hears the joke and just laughs about it. Lastly employees saying they are out of items without fully knowing or checking. This visit was on 11/15/25 6:44pm.
AB
AL BUNDY
Oct 21, 2025
1.0
Just spent over 50 dollars on food. What ever manager thought it was a good idea to short people condiments to gain profit should be let go. Terrible idea. And there is a sign that you need to pay for "extra condiments" what exactly do you consider normal and extra anyways ? I mean 2 ketchup packets for 4 large fries ? 1 bbq sauce for 20 chicken nuggets ? And to top it off , we all recieved old nasty over cooked fries. Sorry I can not go back to this McDonald's.
BM
Brando M
Oct 21, 2025
1.0
I ordered a Happy Meal online, and it took over 20 minutes to be ready. It was never brought to my curbside as requested, so I had to go inside to pick it up myself. When I mentioned how long I had been waiting, the staff seemed indifferent and showed no concern
MA
Michael Avila
Sep 21, 2025
1.0
Subject: Unprofessional Service and Health Concerns - Incident on 9/21 at 5:08 AM
Dear Management,
I’m writing to express my concern about the experience I had at your location on the morning of 9/21. I arrived at the drive-thru at 5:03 AM and waited for approximately 5 minutes before deciding to proceed to the window.
When I got there, I observed an employee blowing her nose near the food preparation area, which was concerning, especially given the potential health risks involved. She seemed visibly irritated and then instructed another staff member to come to the window. I was informed that my order would take an additional 5-10 minutes because the food was not yet prepared.
At that point, I asked to speak to the manager, and Carolina came to the window. To my surprise, Carolina, who was also the employee blowing her nose, explained that they had “woken up late” and apologized. While I appreciate the apology, this response seems unprofessional, particularly for a business that opens at 5 AM.
The combination of unsanitary behavior near food, unpreparedness at opening hours, and lack of professionalism is concerning. I believe this matter should be addressed at a higher level within your organization to ensure that your customers receive the quality service and standards they expect.
I appreciate your attention to this matter and trust that the necessary steps will be taken to improve both service and hygiene at this location.
Thank you for your time.
What are the operating hours for McDonald's in Rialto, CA?
McDonald's in Rialto is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
Does McDonald's in Rialto offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery services.
What are the drive-thru hours at McDonald's Rialto location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I order from McDonald's Rialto using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's in Rialto?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's in Rialto have a drive-thru service?
Yes, this location has a drive-thru available for customer convenience.
What services are available at McDonald's Rialto aside from food?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Which coffee shops are near McDonald's in Rialto?
Nearby coffee shops include Coffee Corner, Starbucks, and Panera Bread, which are great places to visit before or after your meal.
Are there any healthcare providers near McDonald's Rialto?
Yes, nearby healthcare providers include Thy Nguyen DC (chiropractor and dentist), Sawyer Vision Optometry, Advanced Care Chiropractic Center, Rebecca Torres MD, and Rialto Dental Group and Orthodontics.
What other fast food restaurants are close to McDonald's in Rialto?
Nearby fast food options include Charleys Cheesesteaks and Wings, Golden Chopstix Rialto, Mr. You Express Chinese Food, Panda Express, Subway, El Pollo Loco, and Burger King.