Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff behavior.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, particularly with drive-thru and mobile orders.
Cleanliness
Several customers noted that the restaurant was not clean, with overflowing trash and dirty tables.
Food Quality
There were complaints about food quality, including stale items and incorrect preparation, leading to dissatisfaction.
Staff Attitude
Mixed feedback on staff attitude; while some praised individual employees, many others reported negative experiences with staff being unhelpful or unfriendly.
NL
Nicholas LeMaster
Feb 24, 2026
1.0
While going through the drive thru. I made a few orders and the young lady who was serving us acted short and often times didnt even answer us. We come here a lot and besides that one employee. Our food is almost always wrong. My partner has an allergy to mayo and we always ask for it to be removed but a lot of the time when we do get it removed, and its obviously on our order, they put it on there anyways.
When we go up to the counter they look at us from the kitchen and keep doing whatever it is that they are do. And they completely ignore us. On average it always take 10-15 minutes for them to finally come out to the counter. When we do get the item replaced its almost always right the second time. But its as-if they read the substiution section of your order and disregard it.
I have only ever met the manager once, as he was manning the counter one time. He was very polite, very accurate, and very quick with his service to us.
My Advice is go-in! Order from the person behind the counter, and DO NOT LEAVE until youve checked your food and you make sure everything is correct.
(Also if you go Monday through friday after 2pm be ready for inconsiderate loud middle-school and high-school kids.)
ER
Eliana Rene
Feb 22, 2026
1.0
Horrible service will not be coming back, the little girls have the worst attitude and customer service, charged me an additional $25c per sauce when they didn’t even put the sauce that comes with my order in the bag. Pulled me toward to wait
DC
David Chen
Feb 5, 2026
4.0
Ok
RP
Ramon Pacheco
Jan 27, 2026
1.0
Order on the app and selected drive thru and the order went through. when i arived to the location it was close and the drive thru was blocked off idk why they would let you order on the app for this location if its closed Wasted my time. Caution when order for this location.
EA
Evonne New acc
Jan 10, 2026
1.0
Horrible service they hold their food way too long everything is stale and soggy when I came inside last time I waited 45 mins for my mobile order and the whole shift is arguing when elderly customers about their bad service even the manager was cursing at the old woman she was a short blondeish white girl (manager) wasnt gonna leave a review about that instance until I came in today and the same employees are being lazy taking my money for my food making me wait 30 mins in line asking for my code then denying me service saying their was an IT issues because they can't handle the rush I've worked in fastfood for years and never have I ever seen such a lazy restaurant with bad attitudes the woman was claiming she can't ring up my order even though my order was already paid for on the app they speak to us like we've never worked in fastfood and were clueless... If my order was cancelled due to some false it issues my card wouldn't have been charged at all but I still haven't received a refund and they were serving other cars 0/5 stars I will be contacted higher ups praying they while thru these lazy employees and start fresh manager included
What are the opening hours for McDonald's in Rialto, CA?
McDonald's in Rialto, CA is open daily from 5:00 AM to midnight.
What are the delivery hours for this McDonald's location?
Delivery is available every day from 5:15 AM to 11:30 PM.
Does this McDonald's have a drive-thru service and what are the hours?
Yes, the drive-thru is open daily from 5:00 AM to midnight.
What payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does the McDonald's Rialto location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald’s for delivery or pickup at this location?
You can order via their delivery website https://mcdonalds.order.online/business/-5579 or use the McDonald’s App available on iOS and Android.
What types of menu items are offered at this McDonald's?
They offer a variety of menu options including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
Are there nearby places where I can shop or enjoy entertainment before or after visiting McDonald's?
Yes, nearby you can visit Save And Tell Outlet for clothing and furniture shopping or Rialto Plaza - GameStop for video games and entertainment.
What other dining options are near McDonald’s at 111 W Baseline Rd, Rialto?
Nearby dining options include Subway for sandwiches, Tacos Gavilan for Mexican food, and China Doll for Chinese cuisine.
Are there any services near McDonald's that might be helpful for visitors?
Yes, nearby are mobile phone stores like T-Mobile and Quickfix Phone and Computer Repair, as well as health and beauty salons like Studiomv5 Salon and Aries Virgin Hair Boutique.
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