Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
926 reviews
5 stars
492
4 stars
152
3 stars
91
2 stars
48
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service.
Food Quality
There are significant concerns regarding food quality, with multiple reports of undercooked or burnt chicken, dry chips, and incorrect orders.
Cleanliness
Many customers noted that the restaurant is clean and well-maintained, contributing positively to their dining experience.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect food being served.
Value for Money
Customers expressed dissatisfaction with the pricing relative to the quality and portion sizes of the food.
- SMSonia Ines MoralesNov 8, 20254.0Me gusto mucho por que todo el personal muy amable y sobre todo te ayudan muy bien si no le entiendes para ordenar TU mismo por la Tableta..
- MMMaria ManzanoOct 24, 20255.0Very good costumers service.
- RTRoberta G. ThompsonSep 5, 20252.0The lady was rude.
- UVUngara De por VidaAug 12, 20251.0Chicken pollo sabia..RECOCIDO Y HECHADO..A PERDER...
- JJJerryJul 14, 20253.0Great place to eat some delicious food, but one time I was here with my friends and we ordered some quesadillas and a side of chips, and we waited in the drive thru. As we got our food, the chips tasted very dry. We told the employee but they said the chips were “fresh” Even though they weren’t fresh at all. Not to mention that almost every time we were here, they would miss an order. Overall three stars.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Rialto, CA?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Rialto offer delivery services?
Yes, El Pollo Loco in Rialto offers delivery services for customer convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order El Pollo Loco food online?
Yes, you can order online through their menu available at https://order.elpolloloco.com/menu/w-foothill-blvd-n-cedar-ave or via the El Pollo Loco app.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events and gatherings.
Is there free Wi-Fi available at El Pollo Loco in Rialto?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What is the signature cooking style of El Pollo Loco?
El Pollo Loco fire-grills whole chickens on open-flame grills after marinating them in a special blend of herbs, spices, fruit juices, and garlic for authentic Mexican flavor.
Are there other dining options near El Pollo Loco Rialto?
Yes, nearby dining options include Wendy's for burgers, Arby's for sandwiches, Tacos Ensenada for Mexican fast food, and Little Caesars for pizza.
What nearby services can I access around El Pollo Loco?
Nearby services include Kerms BarberShop 2.0 for haircuts, VIP Fit Studio for dance and fitness, and Fiesta Auto Insurance & Tax Service for insurance needs.
How can I get to El Pollo Loco in Rialto using nearby transit or landmarks?
Starbucks is located nearby for meeting up, and Mobil gas station can be a convenient stop before or after your visit. These landmarks help in locating El Pollo Loco easily on W Foothill Blvd.