El Pollo Loco

3.7
1233 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1663 S Riverside Ave, Rialto, CA
92376, United States

Hours

Reviews

3.7
1,233 reviews
5 stars
570
4 stars
245
3 stars
138
2 stars
60
1 star
220

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including dry and burnt chicken, lack of flavor, and incorrect orders.

Customer Service

While some reviews praised friendly staff and good service, many others highlighted poor service, long wait times, and unprofessional behavior.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and restrooms, which negatively impacted their dining experience.

Order Accuracy

Numerous reviews mentioned incorrect orders and missing items, particularly in drive-thru and online orders.
  • AA
    Autumnhalieyyy
    Jan 5, 2026
    1.0
    Online ordering needs way better service from employees. Supposed to be done at certain time and done 10 minutes later after i ordered 15 minutes early ?
  • KZ
    Karen Zavala
    Dec 5, 2025
    1.0
    This El Pollo Loco location is a joke. Since they’re a franchise, you’d think they’d at least follow the real recipes but nope. The cilantro dressing they sell is literally watered down garlic water. If I’m paying for something, the very least they can do is fill the container and not hand me a cup of flavored water. It’s ridiculous, lazy, and shows they have zero pride in what they serve. Do better
  • VR
    Venus Rose
    Oct 23, 2025
    5.0
    Shout out to Jauri (hope I didn't misspell that). Thank you for your great customer service! I appreciate your help with the kiosk! The tacos were great. The team looked like it was working very efficiently and helping each other. It was nice seeing that level of teamwork.
  • JF
    Joe Felix
    Sep 23, 2025
    1.0
    This place is terrible, I made a simple order consisting of two burritos (1 avocado chicken) (1 chipotle avocado chicken). Both burritos were falling apart in the bag and neither had labels, which in the end did not matter because both burritos were missing avocado and chipotle. I ended up receiving a tortilla with beans cheese and chicken half wrapped and thrown into a bag.
  • CB
    Charles Burden
    Sep 20, 2025
    4.0
    Nice and clean inside. Food was great and fast

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in Rialto, CA?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM as well.

Where is El Pollo Loco located in Rialto?

El Pollo Loco is located at 1663 S Riverside Ave, Rialto, CA 92376, USA.