Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,233 reviews
5 stars
570
4 stars
245
3 stars
138
2 stars
60
1 star
220
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and burnt chicken, lack of flavor, and incorrect orders.
Customer Service
While some reviews praised friendly staff and good service, many others highlighted poor service, long wait times, and unprofessional behavior.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms, which negatively impacted their dining experience.
Order Accuracy
Numerous reviews mentioned incorrect orders and missing items, particularly in drive-thru and online orders.
- AAAutumnhalieyyyJan 5, 20261.0Online ordering needs way better service from employees. Supposed to be done at certain time and done 10 minutes later after i ordered 15 minutes early ?
- KZKaren ZavalaDec 5, 20251.0This El Pollo Loco location is a joke. Since they’re a franchise, you’d think they’d at least follow the real recipes but nope. The cilantro dressing they sell is literally watered down garlic water. If I’m paying for something, the very least they can do is fill the container and not hand me a cup of flavored water. It’s ridiculous, lazy, and shows they have zero pride in what they serve. Do better
- VRVenus RoseOct 23, 20255.0Shout out to Jauri (hope I didn't misspell that). Thank you for your great customer service! I appreciate your help with the kiosk! The tacos were great. The team looked like it was working very efficiently and helping each other. It was nice seeing that level of teamwork.
- JFJoe FelixSep 23, 20251.0This place is terrible, I made a simple order consisting of two burritos (1 avocado chicken) (1 chipotle avocado chicken). Both burritos were falling apart in the bag and neither had labels, which in the end did not matter because both burritos were missing avocado and chipotle. I ended up receiving a tortilla with beans cheese and chicken half wrapped and thrown into a bag.
- CBCharles BurdenSep 20, 20254.0Nice and clean inside. Food was great and fast
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Rialto, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM as well.
Where is El Pollo Loco located in Rialto?
El Pollo Loco is located at 1663 S Riverside Ave, Rialto, CA 92376, USA.
How can I place an order for El Pollo Loco's food?
You can order online via their quick link at https://order.elpolloloco.com/menu/s-riverside-ave-e-valley-blvd or through their app on the Apple App Store called 'El Pollo Loco'.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering options to accommodate larger events.
What payment options does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi for customers.
What is special about the food preparation at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grills them on open-flame grills to create authentic Mexican entrees.
What nearby restaurants can I visit after dining at El Pollo Loco?
Nearby dining options include IHOP for breakfast and brunch, Burger King for fast food, and Pardon My Cheesesteak for additional restaurant choices.
Are there nearby automotive services near El Pollo Loco in Rialto?
Yes, American Tire Depot and P & S Truck Center provide automotive repair and parts services close to El Pollo Loco.
What nearby services can I find for personal care and health near El Pollo Loco?
Services nearby include Rialto Dental Group and Orthodontics for dental care, Thy Nguyen DC for chiropractic services, and Coy's Hair Salon for hair care.