Brand Certified
El Pollo Loco
3.7(1237 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1663 S Riverside Ave, Rialto, CA
92376, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 877-0179
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/rialto/1663-s-riverside-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
1,237 reviews
5 stars
571
4 stars
247
3 stars
137
2 stars
62
1 star
220
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, burnt, or poorly prepared chicken, with some stating that the food lacked flavor or was not fresh.
Customer Service
While some reviews praised friendly staff and good service, many others highlighted poor service, long wait times, and unprofessional behavior from employees.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors, which negatively impacted their dining experience.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and inadequate portions, leading to customer dissatisfaction.
- CCCatalinaFeb 23, 20262.0Food and service was good but i wish the staff would have stepped in and done something about the homeless guy who would not stop begging us for food while we tried to eat. The whole meal the man was waving his arms in the air and staring us down after we said no 3 times. The restaurant was empty and this guy would not stop.
- SISonia butterflyluv IbarraFeb 6, 20262.0CHICKEN Was dried. I have never had pollo Loco so dried
- DPDaniel PreciadoFeb 1, 20264.0Friendly staff.
- WGWence GastelumJan 27, 20263.0Meat on regular bowls Seem to be leftovers...
- AAAutumnhalieyyyJan 5, 20261.0Online ordering needs way better service from employees. Supposed to be done at certain time and done 10 minutes later after i ordered 15 minutes early ?
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Rialto, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM as well.
Where is El Pollo Loco located in Rialto?
El Pollo Loco is located at 1663 S Riverside Ave, Rialto, CA 92376, USA.
How can I place an order for El Pollo Loco's food?
You can order online via their quick link at https://order.elpolloloco.com/menu/s-riverside-ave-e-valley-blvd or through their app on the Apple App Store called 'El Pollo Loco'.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering options to accommodate larger events.
What payment options does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi for customers.
What is special about the food preparation at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grills them on open-flame grills to create authentic Mexican entrees.
What nearby restaurants can I visit after dining at El Pollo Loco?
Nearby dining options include IHOP for breakfast and brunch, Burger King for fast food, and Pardon My Cheesesteak for additional restaurant choices.
Are there nearby automotive services near El Pollo Loco in Rialto?
Yes, American Tire Depot and P & S Truck Center provide automotive repair and parts services close to El Pollo Loco.
What nearby services can I find for personal care and health near El Pollo Loco?
Services nearby include Rialto Dental Group and Orthodontics for dental care, Thy Nguyen DC for chiropractic services, and Coy's Hair Salon for hair care.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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