Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,228 reviews
5 stars
567
4 stars
245
3 stars
137
2 stars
60
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised the friendly staff, while others reported rude service and long wait times.
Food Quality
Many customers complained about the food being dry, overcooked, or lacking flavor, particularly the chicken and burritos.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restroom.
Order Accuracy
Numerous customers experienced problems with incorrect orders, missing items, or poorly prepared food.
Efficiency
Customers noted slow service, especially during busy times, with some expressing frustration over long wait times for their orders.
- VRVenus RoseOct 23, 20255.0Shout out to Jauri (hope I didn't misspell that). Thank you for your great customer service! I appreciate your help with the kiosk! The tacos were great. The team looked like it was working very efficiently and helping each other. It was nice seeing that level of teamwork.
- JFJoe FelixSep 23, 20251.0This place is terrible, I made a simple order consisting of two burritos (1 avocado chicken) (1 chipotle avocado chicken). Both burritos were falling apart in the bag and neither had labels, which in the end did not matter because both burritos were missing avocado and chipotle. I ended up receiving a tortilla with beans cheese and chicken half wrapped and thrown into a bag.
- CBCharles BurdenSep 20, 20254.0Nice and clean inside. Food was great and fast
- JAJennifer ArriagaSep 11, 20255.0Love the variety of food they serve here. Very friendly staff. Easy menu to read from. Prices are very reasonable.
- MTMaria TorresSep 5, 20255.0Very respectfully. I paid for my food forgot it when. I remembered 1hr. Passed came back and they greated me verry well no problem at all made jokes about all good
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Rialto, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM as well.
Where is El Pollo Loco located in Rialto?
El Pollo Loco is located at 1663 S Riverside Ave, Rialto, CA 92376, USA.
How can I place an order for El Pollo Loco's food?
You can order online via their quick link at https://order.elpolloloco.com/menu/s-riverside-ave-e-valley-blvd or through their app on the Apple App Store called 'El Pollo Loco'.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering options to accommodate larger events.
What payment options does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi for customers.
What is special about the food preparation at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grills them on open-flame grills to create authentic Mexican entrees.
What nearby restaurants can I visit after dining at El Pollo Loco?
Nearby dining options include IHOP for breakfast and brunch, Burger King for fast food, and Pardon My Cheesesteak for additional restaurant choices.
Are there nearby automotive services near El Pollo Loco in Rialto?
Yes, American Tire Depot and P & S Truck Center provide automotive repair and parts services close to El Pollo Loco.
What nearby services can I find for personal care and health near El Pollo Loco?
Services nearby include Rialto Dental Group and Orthodontics for dental care, Thy Nguyen DC for chiropractic services, and Coy's Hair Salon for hair care.