Brand Certified
El Pollo Loco
4.0(699 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1225 W Renaissance Parkway, Rialto, CA
92377, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 822-8156
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/rialto/1225-w-renaissance-parkway
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
699 reviews
5 stars
387
4 stars
148
3 stars
48
2 stars
26
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and attentive staff, others reported rude behavior and unprofessional service.
Food Quality
Food quality is inconsistent; many customers enjoyed the taste and freshness, but several reported issues with portion sizes and incorrect orders.
Cleanliness
The restaurant is generally noted for its cleanliness, though some reviews mentioned dirty tables and restrooms needing maintenance.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
- JCJesus CambraniFeb 22, 20261.0Terrible customer service, employees are rude
- RWRocsii WoolleyFeb 17, 20265.0just left my local El Pollo Loco, and this was honestly the first time I left feeling super happy with the entire experience. While we were in the drive-thru, their card machine wasn’t working, so we had to come inside to complete the order. Even with that inconvenience, everything went smoothly. The restaurant was clean, fairly quiet, and not crowded at all. They had already taken our order in the drive-thru, so we were able to come inside, pay, and our food was ready pretty quickly. We ordered a family meal and spent about $50. Everything was correct, hot, and we were on our way home in no time. The young gentleman who helped us was extremely polite and had great customer service. That alone made a big difference in the experience. We’ll definitely be back.
- MCMartin CoronaFeb 14, 20265.0Love the food, cleaness, service, Quick Service.
- RRRicardo RuizFeb 7, 20261.0We ordered online, the person who served us refused to give us salsa or guacamole. We asked for drinks and they said they weren't included, even though two orders were a combo. 02/07/26
- LMLucía MassionFeb 3, 20264.0The chicken was good, I spent many years with eating Pollo Loco, but I enjoyed last time.
Brand Certified Facts from El Pollo Loco
El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: