Customers expressed mixed feelings about the food quality, with some praising the taste while others criticized portion sizes and preparation.
Customer Service
Many reviews highlighted excellent customer service, with staff being described as friendly and helpful.
Cleanliness
The establishment was noted for being clean, although some customers mentioned areas for improvement.
Pricing
Several customers felt that the prices were high relative to the portion sizes and quality of food.
Service Speed
There were complaints about slow service, particularly during busy hours, affecting the overall dining experience.
KS
Kristi S
Nov 10, 2025
1.0
We were the only ones in the drive thru. Yet it still took 10 minutes to order food. There was a banner saying 9.99 cheeseSTEAK and the girl sais "Oh I'M SORRY THATS CHICKEN ONLY."🤦♀️
That's not what the banner sais.
DE
Daneesha Eason
Nov 8, 2025
1.0
I went in yesterday around lunch time with my wife. The lady taking folks orders at the counter had the nastiest attitude and was very rude. I should’ve went with my first mind and just canceled the order but we had already been sitting & waiting to eat. We ordered 2 regular philly’s, wings and fries. The philly’s are always just ok, which is fine.. I don’t expect too much from a chain fast food spot as is.. but this time they were horrible, meat barely chopped, flavorless, & barely any cheese. The wings were absolutely terrible this go round & that’s what I really went in for. Even though I asked them to be well done, they were not.. they were chewy and seemed as if they were dropped in the oil for a moment and taken right out. All in all …I’d try another location but absolutely won’t step foot into this spot again based off of the workers attitude & threats. After my wife collected the meal & went to the car, I simply asked her what her problem was & the attitude & rudeness was uncalled for, it went downhill from there. The owner is very very welcoming, friendly, & attentive. The food ordered when we went while he was there was even made with every request & was fully cooked!! I guess they only act on their best behavior when he’s around.
DT
Darlene Taylor
Oct 30, 2025
3.0
Portions on the sandwiches were too small did not even cover the bread
PV
PUMAS*U*FAMILY Velez
Oct 2, 2025
5.0
Good service nice staff
FU
Frezzya Urbina
Sep 23, 2025
5.0
The place was Super clean , the staff was very nice and polite, food was on point.
Frequently Asked Questions About Charleys Cheesesteaks
What are Charleys Cheesesteaks' regular opening hours?
Charleys Cheesesteaks is open daily from 10:00 AM to 11:00 PM.
Is Charleys Cheesesteaks open for delivery?
No, Charleys Cheesesteaks does not offer delivery services as it is closed for delivery all week.
Can I use the drive-through at Charleys Cheesesteaks?
No, the drive-through is closed every day at Charleys Cheesesteaks.
Are takeout orders available at Charleys Cheesesteaks?
Takeout services are not available at Charleys Cheesesteaks as the takeout option is closed every day.
What are the pickup hours at Charleys Cheesesteaks?
Pickup is available every day from 10:00 AM to 11:00 PM.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1611 S Riverside Ave, Rialto, CA 92376, US.
Which payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa.
Are there coffee shops near Charleys Cheesesteaks where I can relax before or after my meal?
Yes, nearby coffee shops include Coffee Corner, Starbucks, Panera Bread, and The Coffee Bean & Tea Leaf which are great places to relax.
I need vision care; is there an optometrist near Charleys Cheesesteaks?
Yes, Sawyer Vision Optometry is nearby if you need eye care services before or after visiting Charleys Cheesesteaks.
Are there other dining options close to Charleys Cheesesteaks?
Yes, several restaurants and fast food places nearby include Panda Express, Golden Chopstix Rialto, McDonald's, Subway, Jack in the Box, and Mr. You Express Chinese Food.