Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Reseda,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
750 reviews
5 stars
412
4 stars
150
3 stars
71
2 stars
36
1 star
81
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken, while others praised the freshness and taste.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff interactions, incorrect orders, and long wait times.
Cleanliness
Feedback varied on cleanliness; some noted clean environments while others reported filthy restrooms and unpleasant odors.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for better attention to detail.
Positive Experiences
Despite the negatives, several customers shared positive experiences, particularly praising the friendly staff and delicious food.
- RFReen F4 days ago5.0Manager is amazing
- VNVishal NoorOct 3, 20251.0October 2nd at 10:45 p.m I ordered whole chicken by drive thru. order number was 2346 Total was $19. Very disappointed with the service.overcooked dry chicken wasn’t fresh It wasn’t completely inedible.The workers who serving food they don’t think once Can they eat the food that is being served?". if you don’t have fresh food you should tell the customer I trashed it I will never visit here again and i advise everyone not to waste their money by going here
- MPMr PerezSep 24, 20251.0was enjoying food until they ran out of juice. worst experience ever, don’t bring the kids.
- FGFlorencia GSep 24, 20251.0Ordered through the app and when I got there my order was ready but there was no salsas included , no utensils, and no napkins either. I have never been to a pollo loco that doesn’t automatically include these items with your order.
- SCSalvador CanasSep 5, 20255.0Staff was friendly, a little bit more than the management. There was 3 managers only one interacted with me, the other 2 just looked at me not even a hello or a smile. But everyone else was very pleasant. Food was fresh and delicious
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Reseda, CA?
El Pollo Loco in Reseda, CA is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Reseda offer delivery services?
Yes, El Pollo Loco in Reseda offers delivery service to its customers.
Can I order food online from El Pollo Loco Reseda location?
Yes, you can order online via the El Pollo Loco app or their online ordering menu at https://order.elpolloloco.com/menu/reseda-blvd-vanowen-st.
What types of payment does El Pollo Loco in Reseda accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco in Reseda provides catering services for events and gatherings.
Is there a drive-thru available at El Pollo Loco in Reseda?
Yes, a drive-thru service is available for your convenience at this location.
Are there any nearby coffee shops if I want a drink before or after my meal at El Pollo Loco?
Yes, Ronys Cafe Kitchen, a bakery and coffee shop, is located nearby where you can enjoy coffee before or after your visit.
What convenience stores are close to El Pollo Loco in Reseda?
7-Eleven, a convenience, candy, and liquor store, is close to El Pollo Loco for any quick shopping needs.
Where can I find financial services near El Pollo Loco?
Western Union provides financial services nearby, which could be convenient for money transfers during your visit.
What is El Pollo Loco's specialty in terms of food preparation?
El Pollo Loco specializes in fire-grilled fresh chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic, served in authentic Mexican entrees.