McDonald's

3.6
1516 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
185 Chestnut St, Redwood City, CA
94063, United States

Hours

Reviews

3.6
1,516 reviews
5 stars
604
4 stars
309
3 stars
227
2 stars
101
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order inaccuracies.

Cleanliness

Customers reported unsanitary conditions, including dirty dining areas and overflowing garbage cans.

Staff Training

There were complaints about staff being untrained, leading to communication issues and poor customer interactions.

Order Accuracy

Many customers experienced incorrect orders, with some noting that their requests were not properly fulfilled.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed the food, indicating that experiences can vary.
  • CK
    Connor Konzelman
    4 days ago
    1.0
    Used to come here all the time not anymore. Last few times they messed up my mobile order. This final time I guess they just gave my order to another curbside?
  • XM
    Xochitl Maldonado
    Dec 29, 2025
    1.0
    Super mal y horrible servicio tenia una orden de pick up y la Manager de mala manera me dijo que ya no podía sacar mi orden que la cancelara😡😡 pero igual no recomiendo el personal te atiende de muy mala gana
  • AP
    alex perez
    Dec 7, 2025
    1.0
    Probably the worst McDonald’s experience I’ve had, and it has nothing to do with the food—it’s entirely the quality of service. I’ve never visited this location and been helped by an employee who could communicate effectively in English. Normally that’s not an issue, as language differences are common and easy to work around, but this location is the exception. Orders are constantly incorrect, staff look confused during interactions, and instead of resolving issues, they often appear annoyed. The inefficiency is extreme, and it genuinely makes me question how management is allowing this to continue. To make matters worse, I’ve seen customers get frustrated to the point of yelling, which just slows down the line and creates a negative environment for everyone. When I reach the window, there’s rarely anyone who can help or clarify the order, and it’s clear management has not set employees up for success. This shouldn’t be happening at a major brand location. Proper staffing, training, and support would make a huge difference—for both customers and employees.
  • ZP
    Zack Anil PentaPunch
    Dec 6, 2025
    1.0
    Ignore this stpd place. I placed order on Mcdonalds app. And then i went drive thru. He told me system down , can’t see order! He said lie. Of course you can see order . If your system down McDonalds app doesn’t lets me place order . Apps already charged to me and i have order number. Bunch of lazy people working here! They don’t want to make this order because 10 minutes later breakfast menu will starts.
  • VW
    Vivian wong
    Dec 5, 2025
    1.0
    Don’t expect to rely on convenience at this McDonald’s if you don’t speak Spanish. Wanted to stop for quick breakfast very early in the morning before work, waited 3mins for someone to tend the drive thru, menu was not displayed on screen, asked to put up menu and they could not figure out how to do that for the life of them. Told me to just order. They said something about the breakfast but couldn’t make out what they were saying and i initially interpreted it as they do not have breakfast, (with back n forth confusion) ended up ordering chicken nuggets at 4:45am. Go up to the window and ask why theres not breakfast at this time, i could hear better now and can make out what shes trying to say and i guess turns how they do have breakfast just not specific items. I would have loved to redo my order but honestly just wanted to give up on this whole interaction. Was eating my chicken nuggets while driving, they were cold…….. Nothing fast/convenient about fast food these days

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 185 Chestnut St, Redwood City?

McDonald's at 185 Chestnut St is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.