Chipotle Mexican Grill

Reviews

• MP

  Marilyn Pratt

  2 days ago
  4.0
  The staff were friendly and efficient. The food was a little too salty for me, which was a bit of a surprise since it's something I've ordered before from other Chipotle restaurants.
• AC

  Angel Cuevas

  Oct 12, 2025
  1.0
  I travel a lot for work and this has been the worse customer service experience that I’ve ever had with Chipotle. The little girl was rude and not helpful to my preference. I will never come here again or recommend it. Do yourself a favor and go somewhere else.
• WT

  Wei-Ai Tai

  Oct 6, 2025
  3.0
  Decent dining experience at this Chipotle location in Redwood City. Small interior with only a few tables, plus a couple of tables in the patio area. Food was average and very similar to the other Chipotle chains, nothing stood out. Efficient service. Large free parking lot. Good for take-out service.
• LL

  Live Large

  Oct 5, 2025
  2.0
  They are never busy but these guy's messed up my to go order they added diffent topping sauce I didn't ask for , and small portions because they are chipotle , will never order at this location
• EW

  Emma W

  Sep 30, 2025
  1.0
  I’ve reached my limit with this Chipotle. I really love Chipotle and this location is close and convenient, which is why I gave it multiple chances. Unfortunately, it has gotten worse and worse over time. First, the portion sizes here are far below average compared to other Chipotle locations I’ve been to — often about half or two-thirds of what I usually get elsewhere. As someone who’s a Chipotle lover and has visited many locations, this one is by far the most disappointing when it comes to portions. Second, I almost always order online, and several times my order has been missing one or more items entirely. Sometimes I order multiples of the same item, and none of them include what I requested. If something is unavailable, it should be clearly marked in the app or, at the very least, staff should tell me at pickup and ask if I’d like a substitute. That has never once happened here. On top of that, orders are rarely ready on time. Even when I schedule a pickup, I’ve often had to wait around while the staff start making my food 5 minutes after my scheduled time — and this is when the store wasn’t even busy. Watching them begin my order only after I arrived is simply unacceptable. Chipotle as a company should have clear standards on portion sizes, accuracy of orders, and communication when items aren’t available. At this point, I honestly question whether the employees here have received proper training. Management really needs to review what’s going on at this location and retrain the staff, because this level of service is far below what I expect from Chipotle.

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