Chipotle Redwood City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked rice, small portions, and food safety concerns.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, particularly with outdoor dining areas and food preparation areas.
Value for Money
Customers frequently mentioned feeling that the portion sizes did not justify the prices, leading to dissatisfaction with the overall value.
Positive Experiences
Despite the negative feedback, some customers praised the food and friendly staff, indicating that experiences can vary.
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Nathan Sprovieri
Nov 16, 2025
1.0
The crew on the line are incredibly rude, disrespectful, rush you through your order when there is absolutely no line, and they give you the smallest portions. Beyond rude. Beyond disrespectful. Go to any other chipotle before you go to this one at 7:31pm on a Sunday night. The guy working the register put my water cup with the part I put my mouth on touching the dirty counter surface. I asked for a new cup so the part of the cup that my lips touch wouldn’t touch it, and he did it again. Just the worst chipotle experience I have ever had.
KC
Katherine Chu
Nov 7, 2025
5.0
This location is the best, always clean and good portions :)
ZA
Zane Atkins
Oct 21, 2025
5.0
One of the best chipotle’s in California.
TV
Tuan Vu
Oct 4, 2025
5.0
Their bowl (used to be called "burrito in a bowl") is one of the tastiest Keto meals. I always order a bowl with no rice, beans, nor corn. My bowl has meat, cheese, lettuce, salsa, sour cream, hot sauce, and guacamole. I always look forward to this weekend meal.