Panera Bread

Reviews

• MW

  Mason Woods

  4 days ago
  1.0
  Panera used to pride themselves on healthy, clean, hormone free food, but they swapped literally all of their ingredients with cheaper (and nastier) alternatives without saying a word. Literally no better than Mcdonalds now.
• MM

  Milad

  Nov 3, 2025
  1.0
  I arrived at this location on 11/02/2025 at 8:23 PM. I wanted to place an order. The cashier, Andres, was very hostile and did not want help me in the first place. When I was placing order, I wanted the soup. I had to remind him that it comes with a free side. I wanted the French baguette with the soup. He said we don’t have it?! We only have chips and apple as the free side. I asked for the chips because he’s telling me we don’t have the French baguette. Then I decided to issue a return for my order because they didn’t have what I asked for in the first place. He told me you wanted chips. It doesn’t matter because I wanted the French baguette and he told we don’t have it for the soup. He was very rude and it was such a terrible customer service. What made it worse was him also being dishonest. When I wanted my refund. He took the original receipt that had the order I didn’t want. Which was the chips with the soup. He changed the receipt because he doesn’t want to be at fault for saying we don’t have bread with our soup considering the fact that it was on the menu and that it is called Panera Bread and they should have it available for customers. So not only did I waste so much of my time for over 30 minutes. And I didn’t receive my order. On the receipt, he completely changed it to make it seem like they had the French baguette when he told me we don’t have it. That is very deceiving, dishonest, terrible customer service and very rude of him. I have never experienced this kind of customer service like this. And not only that, the Panera was filthy. There were flies everywhere. And it was dirty. This is my second review because I saw somebody else post that Andres was rude. He should not be able to work there when he is rude and dishonest because he didn’t want to take the blame. This is unacceptable and I would not recommend this Panera as it awful and the worst customer service. If you don’t have it, why couldn’t you simply put what my order was on the receipt? Because you don’t want to admit that you don’t have bread?! Maybe they even had it and he didn’t want to give it to me as a free side. He was lying about the whole thing. He even told the other guy to throw the soups. There was no soup to begin with because I didn’t even see anybody make my order and it wasn’t the order that I wanted to. Come to this Panera if you want terrible customer and the cashier Andres to come up with a fake story and a receipt that show an order that they didn’t even have. He was a complete liar, very hostile and rude.
• JS

  julie S

  Oct 25, 2025
  5.0
  Ordered to go for a late dinner. It wasn’t busy, just one customer ahead of us, and we got our order pretty quickly. The staff were very friendly and welcoming. The sandwich was fresh and delicious! Great experience overall.
• KJ

  Katherine Jiménez

  Oct 22, 2025
  5.0
  Excellent Customer Service experienced via Miss Shannon and upper management! And the Squash Bisque currently season is season is great too!
• JV

  Jackie Velez

  Oct 22, 2025
  2.0
  My recent experience at Panera was extremely disappointing. The portion sizes were noticeably smaller than they used to be, especially considering the price. I paid a premium for what felt like a half-serving. I also ordered a latte that was $7 and it tasted like plain milk — no coffee flavor, no color, nothing, and it was more expensive than a gallon of milk. My friend ordered the Pick 2, and his meal literally looked like a kids meal and it was ridiculously overpriced. He did not feel satisfied with his meal and was still hungry even after he finished his food. To be clear, this had nothing to do with the staff — they were polite, fast, and did their jobs well. The problem is with the company itself. Panera’s quality and portions have gone downhill while prices keep going up. Definitely not worth it anymore — I won’t be coming back.

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