Panera Bread

Reviews

• KS

  Karen Smith

  Jan 4, 2026
  1.0
  I went into Panera Bread and ordered the Duet. I believed it came with chips, and the receipt even showed chips included. When I went to pick up my order, I asked the employee bagging the food if the chips were in the bag. The manager Ruby stepped in and said that the Duet does not come with chips and that it comes with bread instead and cannot be substituted. We had already been waiting over 20 minutes, and I explained that when we ordered, we were told chips were included and that the receipt reflected that. The manager was very short with me and repeatedly said, “No, it doesn’t,” and “No, I can’t,” without trying to resolve the misunderstanding or offer any kind of customer service. What made the experience worse was her attitude overall. She was rude not only to me but also to her employees. I witnessed her shaking her head at an employee who made a mistake with another customer. The entire interaction felt uncomfortable and unprofessional. Between the long wait, the confusion over the order, and the manager’s rude and dismissive behavior, this was a very disappointing experience. Someone with that kind of attitude should not be managing a food service business.
• BB

  Broo

  Dec 27, 2025
  3.0
  It can be much better, there is room for improvement, the price of the food is ok, but the portions are smaller compared to the price. it could be tidier and cleaner... the staff is correct
• CC

  CeCe

  Dec 12, 2025
  1.0
  Not sure why, but the employees at Panera are jerks. and its not just this location. 190th terrible, Redondo(South Bay Galleeria) terrible, El Segundo is slightly less terrible. Maybe its a terrible place to work or they just choose to hire bad attitudes. I don't know whats crazier, that they play in my face each time.or that I keep going back. (The French dipper is bomb 😅.) I wonder if my profile is marked with some joke about ne because the young woman was trying to hold back laughter once I gave my phone number for the sipper club. And when I asked whats so funny she said "I'm just tired". 😐 I wish Panera priortized having decent staff, and providing a pleasant customer experience. the food is good but not great and definitely not enough to make up for the terrible attitudes of all the staff in the south bay region. Do better Panera! Your district manager should be embarrassed.
• AT

  Amarie Torres

  Dec 4, 2025
  5.0
  Quick and easy, waited about 10 mins for our lunch order to go. And it was lunch rush time.
• MW

  Mason Woods

  Nov 20, 2025
  1.0
  Panera used to pride themselves on healthy, clean, hormone free food, but they swapped literally all of their ingredients with cheaper (and nastier) alternatives without saying a word. Literally no better than Mcdonalds now.

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