El Pollo Loco

Reviews

• SD

  s dissem

  Mar 8, 2026
  5.0
  Good affordable food The salsa bar is gone
• GG

  Glip Glops

  Mar 3, 2026
  3.0
  Service and food is always good, however, the dining area is ALWAYS dirty. Makes me wonder how clean the kitchen is kept
• DN

  D N

  Feb 23, 2026
  4.0
  Great customer service by Team Lead, Andrew Bacon. I explained to Mr. Bacon that this was my second visit in a week and both times my order was incorrect. I was pleased by the response of Mr. Bacon. He was very apologetic and took the report seriously and stated he would talk to the Team. I can see why he was promoted to Shift Lead as his approach to his position was very professional and courteous. Thank you, Mr. Bacon.
• DD

  Dan2468

  Feb 21, 2026
  2.0
  The staff are polite, but there are serious issues with the workflow at this location, as I've experienced for the THIRD time now. I have ordered takeout three times over the past couple of weeks, and every single order was wrong in a significant way. I do not experience this at any other El Pollo Location. A few weeks ago, I ordered two items for take-out (two bowls). When I arrived, they handed me a bag with only ONE bowl. I had to show them the receipt to prove I ordered two bowls, and they made the second bowl without issue. I assumed it was just a one-off, but a few days later, I placed another take-out order, which included the Queso Crunch Burrito Bowl. According to the menu, this item includes "a side of crunchy tortilla strips", which is the main draw of this burrito bowl (it is literally in the name). When I took the order home, there was no side of the tortilla chips. Today I placed another take-out order at this location (because it happens to be closest to where I live): the Queso Crunch Burrito Bowl and the Classic Tostada with added guacamole (attached photo). When I arrived 20 minutes after the order was supposed to be ready, it hadn't even been started yet. They made the order, and when I got home, I found that BOTH items were incomplete: the Queso Crunch bowl was missing the main ingredient (tortilla chips) again, and the Classic Tostada was missing the added guacamole. Again, the staff here are fine and friendly enough, but I have not experienced this consistent pattern of messing up orders at any other El Pollo Location, such as the Corona location I have eaten at several times.
• JT

  Juan Hernandez Torres

  Feb 15, 2026
  1.0
  Bones inside salad