Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Redlands,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
903 reviews
5 stars
399
4 stars
215
3 stars
98
2 stars
66
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for their friendliness and helpfulness, while others are criticized for rudeness and lack of professionalism.
Food Quality
Food quality is inconsistent; while many customers enjoy the fresh and delicious offerings, others report dry or poorly prepared items.
Cleanliness
Concerns about cleanliness in the dining area and restrooms have been noted, with some customers finding the environment unsatisfactory.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, have been reported by multiple customers.
- AHADRIANNA HENRY-DAY2 days ago1.0They literally don’t listen. I asked for onions and cilantro and extra tortilla strips for my chicken tortilla soup and received only one serving of the strips. No onion no cilantro, no Cotija cheese. Oh, and to add them to it, I literally told them I wanted a thigh, I have a leg. You guys need to do something about this or I’m going to contact corporate because I’m literally sick and drove all the way over there or out of the way to get this food. I need to get all the way home and find out it’s not correct but I paid you an accurate amount of money though. If I’m paying, I need to get what I paid for! This needs to be fixed!
- GGGraceJan 2, 20262.0No sauce for tostada Just 2 salsa which I asked for extra No drink for combo set The guy who got order should learn the menu more...
- KCkassandra cabreraDec 19, 20251.0Never has receipts paper to collect rewards and be forgetting items in drive through
- INICUR NVSDec 16, 20251.0Old DRY chicken stale tostada gross salsa tastes worse than can/jar store bought. Serrano was in fact wilted. Horrible on more than one try. Unworthy business model.
- SPSandra “Salazar” Salazar PDec 11, 20255.0Rica comida
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Redlands, CA?
El Pollo Loco is open from 9:30 AM to 11:00 PM every day of the week.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco online?
Yes, you can order from El Pollo Loco online via their website or the El Pollo Loco app.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine, specializing in fire-grilled chicken and handmade salsas and guacamole.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for convenient ordering.
Are there hotels near El Pollo Loco for visitors?
Yes, Comfort Suites, Citrus Suites Redlands Loma Linda Hotel, and Dynasty Suites Redlands are hotels nearby which can be convenient for visitors.
What other fast food options are close to El Pollo Loco?
Nearby fast food options include Burger King, Carl's Jr., Taco Bell, Papa Johns Pizza, Arby's, and Baker's Drive-Thru, offering a variety of dining choices in the area.
Are there any educational or specialty schools near El Pollo Loco?
Yes, there are several driving schools nearby including AAA - Auto Club Driving School and AAA Driving School that might interest customers or their families.