Chipotle Mountain Grove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude and unhelpful staff, with several specific complaints about a cashier named Sofia.
Food Quality
Numerous reviews mentioned issues with food quality, including small portions, missing items, and stale ingredients.
Cleanliness
Several customers noted that the restaurant was dirty, with overflowing trash and unclean tables.
Inventory Issues
Frequent complaints about running out of key ingredients, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, highlighting specific staff members for their kindness.
NF
Natalie Franco
Oct 31, 2025
1.0
The cashier Sofia was really rude and over charged us. She didn’t tell us that the promo was one each so she just overcharged us and when I asked about it she was rude and snarky
SC
Socorro Contreras
Oct 9, 2025
5.0
Lo encuentro muy saludable a comparación de otros restaurantes puedes elegir lo que más te apetezca y las porciones siempre son muy abundantes
GS
Guy Sockrider
Sep 16, 2025
4.0
My first time there, pretty good for fast food
GG
Giselle
Aug 23, 2025
5.0
Had such a good experience here! The food, service, and management were all on point. Shoutout to Sofia at the cashier she was super kind and helpful.
VR
Victoria Rosales
Aug 23, 2025
5.0
Had the pleasure of eating at this establishment. Amazing food and experience the workers had a great attitude and hospitality along with the management. And to the curtesy of the cashier Sofia.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Mountain Grove?
Chipotle Mexican Grill at Mountain Grove is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Redlands, CA?
It is located at 27511 San Bernardino Ave, San Bernardino, Redlands, CA 92374, USA.
What types of food does Chipotle Mexican Grill offer at Mountain Grove?
They offer customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mountain Grove offer pickup and delivery services?
Yes, they offer in-store pickup and delivery services.
Can I order Chipotle online for delivery or pickup?
Yes, you can order online through their website https://order.chipotle.com/ or via the Chipotle app.
What is Chipotle's commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles, using only 53 real ingredients sourced from farms with humane and sustainable practices, without artificial colors, flavors, or preservatives.
How can I contact the Chipotle Mountain Grove location?
You can call them at +1 909-335-7045 or email at CA.2647.MountainGrove@chipotle.com.
What nearby restaurants can I visit around Chipotle Mountain Grove?
Nearby dining options include Jimmy John's (sandwich shop), WaBa Grill (American/Asian fast food), MOD Pizza, Bahama Buck's (dessert), and The Habit Burger Grill.
Are there entertainment venues close to Chipotle Mountain Grove for after dining?
Yes, Harkins Theatres Mountain Grove cinema is nearby, ideal for watching movies after your meal.
What retail stores are near Chipotle Mountain Grove in Redlands?
Nearby retail stores include Hobby Lobby for arts and crafts, Kay Jewelers for jewelry, Victoria's Secret & PINK, Old Navy, and T.J. Maxx & HomeGoods.