Customer experiences with service quality are mixed; while some praised friendly staff and quick service, many reported long wait times and poor customer service.
Food Quality
Food quality is inconsistent, with some customers enjoying the ice cream and burgers, while others complained about small portions, incorrect orders, and unsatisfactory meal preparation.
Cleanliness
The cleanliness of the establishment is a concern, with several reviews mentioning dirty conditions both inside and outside the restaurant.
Pricing
Many customers feel that prices are too high for the portion sizes and quality of food received, leading to dissatisfaction.
Atmosphere
The atmosphere is described as family-friendly, but some customers noted issues with noise and the presence of unsupervised staff.
JS
J Schuler
Nov 14, 2025
4.0
I like dairy Queen. This location is freezing though. It's 55° outside and I walked inside and it was colder. (The AC was pumping strong, while the workers sit underneath the heater by the registers) My food was cold by the time it got to the table. So if you're out for just ice cream that's great but if you want to take advantage of any of their other menu items, It will not be warm food because the place is too cold. Also it makes it too cold to enjoy ice cream that is already cold You walk out shivering. That's not good when it's already 55° outside. Again the employees have a heater over their registers but they don't have the smarts to turn off their lobby air conditioning when it's freezing. If my food had not frozen by the time it got to the table I would have given five stars. 😥☃️ I understand that they keep the AC on at dairy Queen's year-round because of their machines and the ice cream. That being said why put a huge heater right over the machines and freeze out your customers in the lobby that are far from the machines?
BH
Brandon Hawkinson
Oct 29, 2025
5.0
Lee is awesome and deserves a raise, all Americans love these darn Blizzards making us fat! 😉👊🏻
DN
Dedy Noppharit
Oct 4, 2025
1.0
Unclean, disorganized, ran by kids. I didn't eat, my mother did she got the chicken
CC
Cassie Crowson
Sep 18, 2025
5.0
The Staff was super nice, they did a great job getting everything out on time despite the fact that they were understaffed! 😊I’m from Oroville and we don’t have a Dairy Queen out here so when traveling up north we love to stop here!
PM
Paul L. McClure
Sep 10, 2025
5.0
Very busy (... popular) and nice DQ. Place was packed 2:00pm on a Sunday, with a line outside in the drive-thru, and people waiting on orders for takeout, pick-up etc. I was there just for a 1-qt takeout. The atmosphere was like - "this is the place!" for young families, couples and folks of all ages. The staff were friendly and steady-paced, and the manager on-duty was super friendly and cheerful while keeping all her staff moving and on top of current and next orders to be filled. I should probably give 5 stars for the service, because they were chugging away and getting it done while swamped, but several customers had that "wish they could move a hair faster" look. At least they got all the orders filled correctly and at a rate preempting any impatient irritation. 5-stars all around.....