Chipotle Redding is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent service, with some experiencing friendly and helpful staff while others faced rudeness and impatience.
Portion Sizes
Many reviews highlighted issues with small portion sizes, with customers feeling shortchanged on ingredients.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and bathrooms, affecting their overall experience.
Food Quality
Feedback on food quality was mixed, with some praising freshness and taste, while others reported problems like undercooked meat and unappetizing ingredients.
Pricing Concerns
Numerous customers expressed dissatisfaction with high prices relative to portion sizes and quality, leading to perceptions of poor value.
JL
Jeannine Lukesic
Dec 17, 2025
5.0
Nice place. Clean. Fast service
OS
Ou Saelee
Dec 16, 2025
5.0
Went for the BOGO, was delicious.
KP
Kristina Phillips
Dec 13, 2025
4.0
12/12/25 - In response to an impromptu request to provide staff lunch, I turned to chipotle as they typically offer the options are staff Joy. The online ordering system was shut down because their food delivery truck did not arrive on time but when I showed up asking for enough food to serve 20 people, they knocked it out of the park. I really appreciated the fact that Chris was so helpful and resourceful, despite not having any of the dishes for “catering“. Caitlin was kind and professional, the only unfortunate component was that they said that the system could not take the catering order in person so I had to pay double for a lesser amount of food/options. Shay was kind enough to help me take the food bags out to the car which I appreciated as it saved me multiple trips. Way to go, you 3!
CC
Cemile
Dec 6, 2025
1.0
I've never been to a Chipotle with such small portions. Literally shaking out the food so they do not give a full scoop.
RN
Robyn Northrup
Nov 26, 2025
2.0
Often have bad service. Got food poisoning an hour after I ate their and the manager tried to gas light me saying yooou can't get food poisoning until 24 hours later, which, with any sort of research you'd find thats not true. Just tonight my mom picked up an order for Uber and she got major attitude from them.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Redding offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at 961 Dana Dr, Redding?
Chipotle Mexican Grill in Redding is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Redding offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where can I find Chipotle Mexican Grill in Redding?
It is located at 961 Dana Dr, inside Shasta Mall, Redding, CA 96003.
How can I order food online from Chipotle Mexican Grill in Redding?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in Redding accessible to the LGBTQ community?
Yes, Chipotle Mexican Grill in Redding welcomes LGBTQ customers.
Can I earn rewards or get exclusive offers at Chipotle Mexican Grill in Redding?
Yes, by signing up for Chipotle Rewards, customers can earn free food and receive exclusive offers.
What popular eateries are nearby Chipotle Mexican Grill in Shasta Mall, Redding?
Nearby popular eateries include Five Guys, Strings Italian Cafe, Panda Express, Panera Bread, and Dave's Hot Chicken, offering a variety of dining options.
Are there any nearby places in Shasta Mall where I can enjoy coffee or desserts after visiting Chipotle?
Yes, you can visit Croffle Craze Cafe, a nearby coffee shop and dessert place, perfect for a treat after your meal at Chipotle.
What nearby services are available around Chipotle Mexican Grill in Redding for shopping and wellness?
Nearby services include Boheme Salon & Spa for relaxation, Metro by T-Mobile for mobile accessories, Aveda for skin care and beauty supplies, Tan Republic Redding for tanning, and Bella Nails for nail care.