Chipotle Mexican Grill

3.7
1193 reviews
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About

Mexican Restaurant
Chipotle Redding is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
961 Dana Dr, Redding, CA
96003, United States

Hours

Reviews

3.7
1,193 reviews
5 stars
528
4 stars
243
3 stars
132
2 stars
79
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, unhelpful staff, and poor coordination, leading to long wait times and frustration.

Food Quality

The quality of food was inconsistent, with many complaints about cold, stale, or poorly prepared items, including undercooked meat and small portion sizes.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions in the bathrooms.

Pricing Concerns

Many customers felt that the prices were too high for the portion sizes and quality of food received, leading to perceptions of being overpriced.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary significantly.
  • LS
    Laieyy Sksk
    2 days ago
    1.0
    If i could give 0 stars I would. There is a piece of glass in my bowl.
  • JF
    Jeremy Faulkner
    Nov 17, 2025
    5.0
    So I go to chipotle every night basically and there is usually the same lady working when I go and keep in mind whenever she makes my bowl she always BLESSES it, anyways I went in tonight and as usual this same lady blesses my bowl again but after my bowl is done she says to the cashier lady put it on my meal then she says to me I got you or something along those lines I was confused and I had no clue what she meant so Im standing there waiting to scan my points and the cashier lady is taking a little longer than usual then I see the total say zero for the bowl then she looks up and smiles and say here you go have a good day that when I realized the lady that always blesses my bowl Just GAVE ME A FREE bowl and I was just hyped and it made my night this is the best chipotle out of them all.
  • PP
    Preet
    Nov 1, 2025
    1.0
    When they talk about the Chipotle stock crashing and how the service and food have gone downhill, this store would be the poster child of that sentiment. First issue, every employee has a headphone in one ear while barely able to listen in the other. Second issue, all the proteins were watery. Chicken and steak had more water than the beans. Third issue, asked for fajitas and employee casually says we don’t have any and expected me to just move on. I say I can wait. He says we are short staffed and don’t have any. All while in the back four employees are joking around and listening to their headphones and one of the employees casually begins to wash bell peppers after I asked for fajitas. Keep in mind it’s 1:30 pm and they finally got around to prepping fajitas. Fourth and probably not the last issue, the store was messy and lacked any basic customer service. Avoid this location.
  • ZK
    Zamara Klotzer
    Oct 30, 2025
    1.0
    I asked if the Pico de gallo was spicy or had any onions and the employee said not. When I eat it I was in pain because I can’t have spicy at all because I just had a surgery making it painful.
  • KM
    Katie Mitchell
    Oct 7, 2025
    3.0
    So first off when I got there at 8:50pm to pick up my order, she informed me that they had a mix up with there online orders and it would be about 5 minutes. I replied no worries. Well 5 minutes go by then 10, so I ask her what’s the hold up. She then informed me they ran out of the rice and need to make more. Ok, no worries… 5 more minutes, she says. Then it gets a little busy and she is very distracted talking to the customers and isn’t paying attention to remind the line to make my order. So now it’s 20 minutes and I ask her politely if the rice is ready. She proceeds to look at the rice tray, turns to the cook and asks for more rice to be made, so again she comes and tells me that they ran out again and need to make more. Mind you part of my order is already made sitting there getting cold. So another 10 minutes go by, 30 minutes since my order was supposed to be ready. I again walk up and ask if it is ready. She then finally goes and reminds the line to finish my order. I shouldn’t have to keep reminding her to do her job. Am I wrong? The food was ok, still edible. But definitely not hot and fresh. Except the rice. Was really disappointed.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Redding offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 961 Dana Dr, Redding?

Chipotle Mexican Grill in Redding is open every day from 10:45 AM to 11:00 PM.