Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Santa Margarita,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
604 reviews
5 stars
392
4 stars
118
3 stars
33
2 stars
19
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the excellent and friendly service, highlighting specific staff members like Daniel and Marissa for their attentiveness.
Food Quality
Many reviews noted the delicious and fresh food, although there were some complaints about inconsistencies in food preparation, particularly with chicken.
Cleanliness
The restaurant was often described as clean and well-maintained, contributing positively to the overall dining experience.
Order Accuracy
Several customers expressed frustration with order inaccuracies, mentioning missing items or incorrect orders as a recurring issue.
Atmosphere
The atmosphere was generally appreciated, with comments on the decor and welcoming environment enhancing the dining experience.
- EGEstela GarciaOct 4, 20255.0excellent service.
- DDDee DeeSep 25, 20254.0Great service!
- GSGladiz SolizJul 3, 20255.0I thought pollo loco was losing their touch but this location impressed me. The Flavor was great.
- AAAlecJun 19, 20251.0This location habitually "forgets" to give you the salsa you order. They ask you when ordering which kind you want, and then rush your order out the window and when you ask again they will tell you its in the bag, which it isn't.
- TGTom GJun 5, 20251.0I've been going to this location for 20 years, and it has gone downhill, nobody cares about the quality of the chicken. I always ask for moist, not overcooked and dried out, and it is always overdone. I've talked to managers, the corporate office, emphasized when ordering, nothing changes from the same overcooked, dried out chicken. Today was my last visit, this won't change, and I will go elsewhere.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Rancho Santa Margarita?
El Pollo Loco is open Monday through Friday from 9:30 AM to 10:00 PM, and on Saturday and Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store, or use their online ordering link.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service available.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
What is El Pollo Loco's specialty and how is their chicken prepared?
El Pollo Loco specializes in fire-grilled chicken marinated in a special recipe with herbs, spices, fruit juices, and garlic, grilled on signature open-flame grills and hand-cut for Mexican entrees.
Are there any nearby fitness centers close to El Pollo Loco?
Yes, Prima Pilates and Orangetheory Fitness are nearby gyms you can visit before or after enjoying a meal at El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby you can find The Doughnut Parlor for desserts, Sake Sushi for Japanese cuisine, and The Parkway American Grill for American dining.
Are there any nearby services for banking or shipping near El Pollo Loco?
Yes, Wells Fargo Bank, Chase Bank, USPS, and UPS Access Point location are nearby for your banking and shipping needs.