Chipotle Mexican Grill

4.0
327 reviews
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Business Details

22245 El Paseo, Rancho Santa Margarita, CA
92688, United States
(949) 459-1035
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Rancho Santa Margarita is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
22245 El Paseo, Rancho Santa Margarita, CA
92688, United States

Hours

Reviews

4.0
327 reviews
5 stars
166
4 stars
76
3 stars
33
2 stars
14
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, spoiled guacamole, and cold food.

Service Issues

Many reviews highlighted poor customer service, including unfriendly staff, incorrect orders, and a lack of responsiveness.

Cleanliness

The restaurant frequently received complaints about cleanliness, with dirty tables and food service areas being a common concern.

Portion Sizes

Numerous customers noted that portion sizes were smaller than expected, leading to dissatisfaction with value for money.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted good food experiences.
  • SA
    sophia alivo
    Sep 24, 2025
    1.0
    I was eating my bowl and there was a dead fly in it
  • PP
    Penelope
    Sep 22, 2025
    1.0
    When I order online or takeout from this RSM Chipotle, I get spoiled guacamole. When I go back in the store to swap it for a fresh portion, the employees become reactive and behave irritated and mean. If you give me bad food, why become bothered with a bad attitude because I come back for something edible and not black and spoiled? The aggressive service is not worth the time, expense or burden. Reactive, messy, disorganized. 0 stars
  • SN
    Sue Naegeli
    Sep 3, 2025
    5.0
    It has walk thru ordering. You choose how you want your plate filled.
  • EL
    Eduardo “THeMEchanic” Lopez
    Jul 7, 2025
    1.0
    Ordered through the mobile app multiple times in the last six months , No napkins or utensils on a to go order that is sealed
  • JR
    James Rollins
    Jun 27, 2025
    3.0
    Did not label my to go order items correctly so the burritos got swapped. Apps forgot the cheese and the sour cream on my burrito bowl. Food is still good, if you order here, order in person
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Rancho Santa Margarita serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 22245 El Paseo?

Chipotle is open daily from 10:30 AM to 10:00 PM.