Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Palos Verdes,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
307 reviews
5 stars
193
4 stars
63
3 stars
25
2 stars
10
1 star
16
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food freshness, with some customers reporting old or dried out chicken, while others praised the freshness and flavor.
Customer Service
Customer service experiences varied widely; some praised friendly and efficient staff, while others reported poor service and mistakes with orders.
Cleanliness
The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers expressed frustration with incorrect orders and lack of attention to special requests.
- NBNicolet BrandonDec 11, 20253.0Food was not fresh it taste old
- AGAndrew GilDec 4, 20251.0Staff kept taking other customers despite the fact that I had been waiting for a pickup since before some of them arrived. Gave me a dirty look when I spoke up, and then left items out of my order while refusing to actually speak to me. Inexcusable failure of customer service.
- MGMukul GhoshNov 4, 20251.0Absolutely a very horrific experience. The food must’ve been sitting on the grill for at least an hour. The employees were laughing and giggling it took so long to get my food. And I was the only one in the restaurant at 805 pm. Your employees need to learn Customer Service. Your restaurant used to be so good. The food used to be so fresh.
- JLJudith LopezOct 5, 20255.0First time at the location visit went well.
- JHJ HernandezSep 4, 20255.0Food was freshly cooked and very hot. I've never received my order before quite so hot. Employee that helped us was friendly, and professional. The restaurant was clean and items like napkins and straws were well stocked.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Rancho Palos Verdes?
El Pollo Loco is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:30 AM to 8:30 PM.
Where is El Pollo Loco located in Rancho Palos Verdes?
El Pollo Loco is located at 28901 Western Blvd, Unit 201, Rancho Palos Verdes, CA 90275.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Is Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order from El Pollo Loco using their app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437513 or through their online menu ordering site.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, including fire-grilled marinated chicken prepared on open-flame grills.
What nearby places can help me find El Pollo Loco in Rancho Palos Verdes?
Nearby places such as The Burger Den and Denny's, both American restaurant options, and the U.S. Bank and U.S. Bank ATM are close to El Pollo Loco and can help guide you to its location.
Are there any nearby beauty and spa services close to El Pollo Loco?
Yes, Goma Eyebrow Threading and Fancy Nails are nearby beauty and spa services you can visit before or after your meal at El Pollo Loco.
Where can I find coffee shops near El Pollo Loco?
Via Dolce Coffee House is a nearby coffee shop where you can enjoy a beverage along with your visit to El Pollo Loco.