Dave & Buster's Rancho Mirage

Reviews

• AK

  Alyson Knight

  4 days ago
  5.0
  Wow! What a fun experience! We played some games and came to sit down and get some grub. Rochelle served us and explained about the Eat and Play combo, so we got to eat and play some more after! Thanks Rochelle!
• AC

  Albert Cortez

  6 days ago
  1.0
  Service was bad, walked in and no hostess to be found , after standing for a while finally got seated only to wait and have no waiter/ waitress show up. Place wasn’t busy. Finally had enough and decided to leave and waitress appeared to say she the only one working. Never coming back. People save your time and choose and different location.
• DM

  Darlene M

  Feb 16, 2026
  1.0
  My husband and I had dinner there last night 02/15 and had a server name Gabbs. She was nice at first, we put in our dinner order and after 35-40 minutes we had not received our food or the server had stop by to give us an update. Once she realized we kept looking back towards the kitchen area she stopped doing roll ups to let us know the mini burgers had fell and they were redoing them. After another 10-12 minutes our food came out. The wings were mid warm and the steak salad looked horrible!!! The steak was cold, dry and sorta gray looking. Server dropped off food and was gone by the time I looked up. Gabbs did not once give an apology or seemed like she even cared. We called over the nice young kid that was serving the long booth tables in front of us and to our sides and he was very apologetic and asked if we wanted something new. He even said the salad looked bad. We saw the young man let GABBS know and she stayed doing roll ups. Instead of coming up to us and having the same response as the young man she never came back until the end to give us our bill and let us know she removed the salad and burgers from the bill. We always understand that servers and back of the house make mistakes and we tried to give her the benefit of the doubt but her disgusting attitude and the “ I don’t give a crap” attitude “ was uncalled for. After we payed she walked away and said something low. GABBS should be trained and learn customer service if she wants to be a server. If I was a secret shopper I would score the food and the server a big 0! As a server myself I would be embarrassed & apologetic. It was not busy also.
• SM

  S M

  Feb 15, 2026
  1.0
  I am writing to formally complain about a very frustrating experience at Dave & Buster’s. I drove over an hour to your location with my children specifically because I had two free coupons. Upon arrival, staff refused to honor the coupons. Had I known this ahead of time, I would not have made the trip at all. This was a major inconvenience, a waste of time and gas, and extremely disappointing — especially with kids involved. Nothing about the coupons indicated they would not be accepted, and no reasonable alternative or solution was offered at the location. This situation feels like misleading advertising, and it reflects poorly on your brand. I am requesting appropriate compensation for the inconvenience, such as honoring the coupons, providing replacement free play cards, or issuing a refund/credit. I hope this can be resolved promptly. I would appreciate a response letting me know how this will be handled.
• CC

  Crystal

  Feb 10, 2026
  1.0
  I have to share my experience, I visited this establishment on 2/6 for my sister's 9th birthday. Our waitress was awesome. My issue was I used the restroom and was alone (27 female under 100lbs) and there two sides to the bathroom and I enter the left side, I see ALL the stalls are open so I choose one. Immediately as my door closed the door right next to me opened which I thought was odd, out of all the stalls they chose the one right next to me? It was weird. They finish before me and as I exit my stall and face the mirror I see a heavy set man with a mustache and chin length hair washing his hands. I stopped in my tracks just stunned and then was hit was tons of emotions, fear being primary followed by violated and betrayed. I DID NOT consent to a man invading my privacy in a WOMANS space. We told the security guard and first sentence was, "well this is California" even though he did say he'd look for the guy, nothing could be done. So BE AWARE of this establishment, the security said he believed it may be a regular. Always go to the bathrooms in pairs and always watch your children!! Too many freaks in this world and we need to make sure WE, women are protected.

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