McDonald's

3.4
1708 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6381 Haven Ave, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

3.4
1,708 reviews
5 stars
619
4 stars
303
3 stars
254
2 stars
149
1 star
383

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration.

Customer Experience

Many reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive during interactions.

Food Quality

While some customers enjoyed the food, there were complaints about cold or improperly prepared items, as well as issues with cleanliness.

Positive Staff Interactions

A few customers noted positive experiences with specific staff members who provided good service, indicating that not all interactions were negative.

Convenience

The location's 24/7 availability and drive-thru service were appreciated by some customers, despite the service issues.
  • EP
    Eduardo Rodriguez Perez
    4 days ago
    4.0
    The drive-thru I repeat to drive through goes along the back of the parking lot not around the McDonald's itself you need to go in back of the parking lot pay attention
  • JW
    Jeremy Willhoit
    Nov 13, 2025
    2.0
    I worked here in 1997 my first job and was totally bored of it but I loved the Arch Delux burger and I was making $7.00 an hour! We always would drink coke on the job and hide our soda, suck helium from the containers to sound like Mickey, we would have to mop the floor then run and slide on the floor and hope we didn't fall say momma jokes, we never took work seriously we knew in 3 years we be finding a new job anyways, we used to play the music loud sometimes
  • MK
    Michelangelo K
    Nov 6, 2025
    1.0
    Just horrible. Walk in order took 15 minutes.
  • EM
    Em M
    Oct 6, 2025
    3.0
    I had a terrible headache and was not thinking straight when I pulled up. I guess the microphone wasn't working or something was going on inside because teller never took my order and after waiting he directed me to the window but again I made the mistake of pulling up to the wrong window. The lady looks at me and then looks at her coworkers and says Y este carro que hace aqui? And then proceeds to do stuff and then comes to me. I let her know I have an order and she asks if I went to the guy and I said he said to come to the window and she tells me in a reprimanding and broken English to go to him and then go to her. I wasn't sure if she wanted me to back up or not because there was a line again because there was nothing coming out of the microphones but I just stay and then she comes back and reprimands me again. Then she brings me my food and says "Here to you" and that's it. No thank you, nothing. I was not rude at all throughout the whole process I was honestly just dealing with something, there is no need for you to lack the customer service skills needed in this industry and I would refrain from keeping the window open when speaking Spanish, I am latina don't assume people of different colors can't understand you. Side note, I haven't seen him in a bit but there is a gentleman I sometimes see in the morning with a very positive attitude and great customer service skills, thank you for making my mornings awesome.
  • JT
    janet tafoya
    Oct 5, 2025
    3.0
    Every time I come here my order is always wrong . Employees are nice and fix it which is great but there is always an incident . And I’m not the only one everyone around me is complaining about their order . I don’t know if it’s a system error but there’s always an issue .

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6381 Haven Ave, Rancho Cucamonga?

McDonald's is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same-day and no-contact delivery.