Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,020 reviews
5 stars
808
4 stars
418
3 stars
306
2 stars
153
1 star
335
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Order Accuracy
Many reviews highlighted consistent problems with order accuracy, including missing items and incorrect food.
Management Concerns
Several customers expressed dissatisfaction with management, citing rude behavior and lack of effective leadership.
Food Quality
While some customers enjoyed the food, others reported issues such as cold items and poor preparation.
Customer Experience
Overall, the customer experience was negatively impacted by service delays and lack of communication from staff.
- SKSonu KumarDec 30, 20251.0Not good service Long time waiting when ask no reply Only not not ready
- MMMichele MackDec 22, 20252.0This is by far the worst experience we have ever had. But what’s more upsetting is the lack of communication. Only communication we received was from the driver delivering the food. $40 only to get a drink and a burger with no cheese when we were supposed to get a family pack. Customer service is no help and when you call it rings and no one answers. Not too mention we waited over an hour and the app wouldn’t even let me cancel my order.
- JNJesse NunezDec 20, 20251.0The manager, Carmen needs to go back to training and work on her customer service skills
- LDLaelle DarringtonDec 10, 20251.0This McDonald's has been the worst one I have ever been too, the customer service was terrible, I went on my lunch to order me and some of my co workers lunch to eat, I advised the Drive thru associate that I was placing a big order, I repeated myself multiple times and double checked everything some how, when I get to the service window after my payment was received, I"m having everything handed to me very rudely without the associate saying anything. Then when I get back to work there are people FOOD they ordered missing, this is very poor customer service and an inconvenience for me because now I have to give up my food I ordered for myself up and no compensation is made up for it other than me having to go back up there for remade food or refund when the point of a drive thru is to get in and get out. OVERLY DISAPONITED AND ANNOYED
- JOJohn OchoaNov 21, 20253.0It was getting late and I needed to grab something quick to feed my family. Naturally, Happy Meals are always a must for my little ones, and I also ordered a Big Mac meal along with their promotion buy one double cheeseburger and get the second for a dollar. The food itself was consistent with what you expect from McDonald’s. However, this particular location has repeatedly failed in one major area: accuracy and service. Nearly every time I visit, something in my order is either wrong or completely missing. It’s become a pattern forcing me to drive back, waste time, or simply miss out on items I paid for. My 3-star rating isn’t about the food; it’s strictly because of the repeated lack of attention to detail. Mistakes happen, and that’s understandable, but when it becomes the normal experience across multiple visits, it’s no longer a mistake—it’s inconsistency. This location has potential, but the service needs serious improvement.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 9649 Foothill Blvd, Rancho Cucamonga?
McDonald's at this location operates 24/7, open every day from 00:00 to 23:59.
Does this McDonald's offer delivery services?
Yes, McDonald's offers delivery services all day, every day, with options like same-day delivery and no-contact delivery.
Can I order McDonald's for curbside pickup at this location?
Yes, curbside pickup is available as part of the pickup and delivery services offered by this McDonald's.
Is there a drive-thru service available at McDonald's on Foothill Blvd?
Yes, this McDonald's offers drive-thru service 24 hours a day, seven days a week.
What payment methods are accepted at McDonald's in Rancho Cucamonga?
They accept various payment options including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I order McDonald's food online or through an app?
You can order via the McDonald's App available on iOS and Android, or use their online ordering links for delivery and takeout.
What services does this McDonald's location provide besides food?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What nearby restaurants can I visit around McDonald's at 9649 Foothill Blvd?
Nearby you can find Tropical Food Express (Filipino and Asian cuisine), Los Monitos Tacos & Corinas Pizza, The Pozole Place (Mexican), and several pizza spots like My NY Pizza Sports Pizzeria, Anya’s Pizza 2, and Rocky's Pizzeria, offering diverse dining options before or after your McDonald's visit.
Are there any fitness or wellness centers near McDonald's on Foothill Blvd?
Yes, Awareness Training gym is nearby if you're looking to work out before or after your meal. Additionally, several beauty salons and spas like Beauty Lounge By Dede, Bliss Lashes, and Pretty Zen Studio are close for wellness services.
What local landmarks or service centers are near McDonald's in Rancho Cucamonga to help with orientation?
Nearby landmarks include the Route 66 Cucamonga Service Station and Cucamonga Service Station museum, which can help you locate McDonald's. For automotive needs, Rancho Foreign Car Parts and A1 Auto Transport are also close by.