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McDonald's

3.6
(2025 reviews)

Business Details

(909) 989-5903
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9649 Foothill Blvd, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

3.6
2,025 reviews
5 stars
808
4 stars
419
3 stars
307
2 stars
154
1 star
337

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Several reviews highlighted the dirty conditions of the restaurant, with dirty tables and unsanitary bathrooms.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and disappointment.

Food Quality

While some customers enjoyed the food, others reported issues with food quality, such as cold items and poorly prepared meals.

Management Concerns

Multiple reviews mentioned poor management practices, including lack of communication and inadequate staff training.
  • MM
    Michael
    2 days ago
    4.0
    Wait time was a bit longer than normal, maybe 10 minutes with 4 cars in the line. Food was great, the person on the speaker box was clear and friendly.
  • CM
    Connor Maxwell
    2 days ago
    1.0
    Horrible store, is not open in accordance with the website or store hours. Employees are atrocious and managers should be fired.
  • DV
    D Vialpando
    Feb 21, 2026
    1.0
    I arrived placed my order for breakfast and sat down with my table number card. After 15 to 20 minutes I realized it was taking awhile. I went to the counter holding my table card number. I was ignored for the most part of 5 minutes when a woman who was wearing a manager sweater asked me what my order was. I told her my order. She said something to the cooks, I believe asking where my order was. She came back saying something about just needing to cook my hashbrowns. She turned away, I waited a second, being tired I sat back down with my number. Five minutes later a very rude woman older with died blonde hair and yellow vest (she was yelling order numbers out for her shift duty) brought me my food with no juice. She asked what my drink was and I told her. I started to eat because i was starving, after a while I noticed my drink had not come. I observed the woman with the vest putting hamburgers into to go orders. I again went to the counter...she started filling my cup as approached, she grabbed a straw as if to deliver it to my table bit when she saw me quickly handed me the drink and inexplicably through the straw back into the box...I could've used that. The staff didn't even say sorry. That's all that I could've asked for but they obviously didn't give a crap and why should they? The manager was leading and the restaurant was so busy they don't need me. My breakfast burritos were sloppy I've been eating them for 30 years I can tell when it's done with little care. I usually don't even sit in a McDs for that long when I order and eat in. Worst experience I've ever had at a Mcdonalds EVER...and I ate at one in Harlem in the 90s....
  • CJ
    Christine Judy
    Feb 1, 2026
    2.0
    Frappé machine always broke now and took it off the deals app, which was my only reason for going
  • JG
    Jeff Goeson
    Jan 17, 2026
    1.0
    We go to mcdonalds everywhere we go. Hands down the dirtiest we have seen. We were there for over an hour and EVERY table was dirty when we came in and when we left an hour later no one bothered to do anything about it. Complete FAIL of management. We were there on January 17th from 3pm-4pm. Locate the manager and fire them.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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