McDonald's

3.6
2013 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9649 Foothill Blvd, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

3.6
2,013 reviews
5 stars
808
4 stars
418
3 stars
306
2 stars
152
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely long wait times, often exceeding 30 minutes, particularly in the drive-thru and curbside pickup.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific complaints about managers displaying poor attitudes towards customers.

Order Accuracy

Frequent issues with incorrect orders were noted, including missing items and wrong food being served, leading to customer frustration.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning underfilled items and poor preparation.

Cleanliness and Maintenance

Concerns were raised about the cleanliness of the restaurant and maintenance issues, such as broken restroom facilities.
  • JO
    John Ochoa
    3 days ago
    3.0
    It was getting late and I needed to grab something quick to feed my family. Naturally, Happy Meals are always a must for my little ones, and I also ordered a Big Mac meal along with their promotion buy one double cheeseburger and get the second for a dollar. The food itself was consistent with what you expect from McDonald’s. However, this particular location has repeatedly failed in one major area: accuracy and service. Nearly every time I visit, something in my order is either wrong or completely missing. It’s become a pattern forcing me to drive back, waste time, or simply miss out on items I paid for. My 3-star rating isn’t about the food; it’s strictly because of the repeated lack of attention to detail. Mistakes happen, and that’s understandable, but when it becomes the normal experience across multiple visits, it’s no longer a mistake—it’s inconsistency. This location has potential, but the service needs serious improvement.
  • MR
    Marga Rosso
    Nov 13, 2025
    1.0
    I ordered a mcgriddle with just egg and cheese through the drive-thru. I received a mcgriddle with sausage and cheese. I even reiterated NO MEAT. I tried to call the store and the phone number is not correct. Staff was not very friendly. It was around 6:30 a.m not busy at all.
  • MR
    Mario Ringo
    Nov 12, 2025
    5.0
    The mcrib is back. It is by far the best thing that McDonald's has ever had on the menu ever.
  • EB
    Eleshia Brown
    Nov 9, 2025
    1.0
    Got there to get breakfast however they were out biscuits and McGriddles. What else could I order lunch because the breakfast options were out. We were told we had to wait until 11:00 a.m. however we were already stuck in the line and had to wait over 30 minutes just to get out of line. Every time I am in this area and come to this McDonald's it's always disappointing.
  • AJ
    alfonso flores jr
    Nov 1, 2025
    1.0
    The drive through service at this location is the worst. Spent entire half hour lunch from when I got there in the drive-thru to when I actually got my drink. When I asked for the manager, she tells me, oh its that we been busy because of last night. Last night was Halloween. What does last night have anything to do with today???? What happened? The ghosts and goblins ate all the food for today? Ridiculous Then after she tells me that, still waited further for a bit before I even got my bag of food to leave and already late returning back from my lunch meal on my lunch

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9649 Foothill Blvd, Rancho Cucamonga?

McDonald's at this location operates 24/7, open every day from 00:00 to 23:59.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services all day, every day, with options like same-day delivery and no-contact delivery.