McDonald's

3.3
1140 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8701 Baseline Rd, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

3.3
1,140 reviews
5 stars
390
4 stars
195
3 stars
167
2 stars
112
1 star
276

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to frustration.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete orders, with many customers expressing dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or stale items, and some positive remarks about fresh food.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.

Management Issues

Several reviews mentioned unprofessional behavior from management and a lack of effective oversight, contributing to a negative experience.
  • MJ
    Marvin Flores Jr
    Nov 9, 2025
    1.0
    Very bad experience
  • FW
    Fred Weamer
    Nov 1, 2025
    5.0
    Since we didn’t feel like cooking breakfast, we sent someone to MCDonalds. Ordered two hash browns, one sausage McMuffin, and three orange juices to go. Getting home, we discovered the sausage McMuffin turned out to accidentally be a ham McMuffin, so we sent someone back to exchange. They gladly exchanged it, and since she was there, and was going to buy two more hash browns, they gave us those free!! Hey, can’t beat that!! McDonald’s always gives us more in service that we ask for! Thanks!!
  • AA
    Arica Armendariz
    Oct 4, 2025
    3.0
    The food is the same. I've had many messed up orders I feel they owe me 5 meals because of it. I've overpaid for extra condiments and never got them.
  • YL
    Yvette M. Lama
    Sep 29, 2025
    2.0
    Worse timing or is it always like this?? It's 4:30 pm and is wall-to-wall teenagers blocking the entrance; sitting/laying on the floor and tables. There wasn't ANYWHERE to sit until a table in the play area opened up. The tables and floors were flithy!! The only way to place an order was via the ONE working kiosk; no one was working the counter at all. My grandchildren and I won't be back.
  • 11
    1. 1.
    Sep 28, 2025
    1.0
    First of all I used to like this certain McDonald’s until recently where one employee was racist and made us wait 20 minutes. He went on the serve many white people first, then finally bringing our food. The food was stale and worst quality I’ve ever tasted from McDonald’s

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 8701 Baseline Rd?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the McDonald's drive-thru available?

The drive-thru is open every day from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.