Food Quality
Many customers noted a decline in food quality, with complaints about soggy burritos, bland flavors, and incorrect orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unfriendly staff.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality did not match the cost.
Consistency
Customers mentioned inconsistency in food quality and service, with some locations performing better than others.
Positive Experiences
Despite the negative feedback, some customers praised the homemade tortillas and specific menu items, indicating that there are still enjoyable aspects of the dining experience.