Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Cucamonga,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
867 reviews
5 stars
504
4 stars
186
3 stars
84
2 stars
21
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and attentiveness, others are reported as rude and unhelpful.
Food Quality
Food quality is inconsistent, with some customers enjoying the meals while others report issues like dry chicken and incorrect orders.
Cleanliness
The cleanliness of the restaurant varies; some locations are noted as clean and well-maintained, while others are described as dirty.
Pricing
Customers express concerns about pricing, feeling that some items are overpriced compared to other locations.
- BLBrooke LondynDec 14, 20251.0Called and asked before hand if they accepted ebt, said no and hung up. Got there and saw a small sign in the grass saying “ we accept ebt”…
- BRBarbara RobertsonDec 9, 20255.0This location has the best food, the best service and atmosphere. The employees are always so sweet to my elderly parents. They treat them like family and take good care of them when they are here. They go above and beyond always. It’s one of the last places that really provides great customer service. I love all of the cute holiday decorations they put on all the tables. It’s more like a nice restaurant than fast food. Julie is just one of many employees who has taken such good care of my parents. I really appreciate everyone one here. God Bless you all.
- SZSebastian ZeferinoNov 20, 20255.0I visit this location occasionally, but never in all my visits has customer service been more exceptional than my visit tonight. dylan is an absolute super star. if you look up customer service in the dictionary, you'll see dylans face. he's very well mannered and extremely polite and respectful.
- NMNadene MooreNov 18, 20251.0When asked for a cup for some water! A female employee gave me a cup, when pushing it into my hand, like I was a bother to her, no smile, from her after I said thank you, no reply, another customer was there, ask for condiments gave to her with no problem smiling talking, was it the color of my skin....don't deal with the public if you can't treat all the same.....
- MCMayra CamayoNov 10, 20251.0Bueno su atención no me gusta desde el comienzo El pollo crudo sus ensaladas no son frescas no les recomiendo
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco in Rancho Cucamonga?
El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
Does El Pollo Loco provide delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food online from El Pollo Loco?
Yes, you can order food online via their menu at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have drive-through service?
Yes, El Pollo Loco in Rancho Cucamonga offers drive-through service for your convenience.
What is the address and contact number for El Pollo Loco in Rancho Cucamonga?
The restaurant is located at 7756 Haven Ave, Rancho Cucamonga, CA 91730. You can reach them at +1 909-944-6319.
Are there any nearby restaurants where I can try different cuisines?
Yes, near El Pollo Loco you can visit Grill 8 for burgers, Garnish Modern Mediterranean and Garnish Pizza & Grill for Mediterranean dishes, and Haven Haus Cafe for American breakfast and brunch.
Is there a convenient place to buy snacks or quick items near El Pollo Loco?
Yes, 7-Eleven and Haven Mart convenience stores are close by, perfect for snacks or quick purchases before or after your meal.
What nearby services are available if I want to relax or get beauty treatments after dining?
Near El Pollo Loco, you can visit Simply Skin Beauty Bar, Sakura Foot Spa, The Waxing Blvd, Simplicity Brow Studio, and Uncommon Esthetics for various beauty and spa treatments.