El Pollo Loco

4.2
865 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Cucamonga,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
7756 Haven Ave, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

4.2
865 reviews
5 stars
503
4 stars
186
3 stars
84
2 stars
21
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Food quality is inconsistent; some customers enjoy the meals while others complain about dry or poorly prepared items.

Cleanliness

Several reviews mention cleanliness issues, particularly in dining areas and food preparation.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, especially in drive-thru experiences.

Pricing Concerns

Customers express dissatisfaction with high prices and perceived value, particularly regarding portion sizes.
  • SZ
    Sebastian Zeferino
    4 days ago
    5.0
    I visit this location occasionally, but never in all my visits has customer service been more exceptional than my visit tonight. dylan is an absolute super star. if you look up customer service in the dictionary, you'll see dylans face. he's very well mannered and extremely polite and respectful.
  • NM
    Nadene Moore
    6 days ago
    1.0
    When asked for a cup for some water! A female employee gave me a cup, when pushing it into my hand, like I was a bother to her, no smile, from her after I said thank you, no reply, another customer was there, ask for condiments gave to her with no problem smiling talking, was it the color of my skin....don't deal with the public if you can't treat all the same.....
  • MC
    Mayra Camayo
    Nov 10, 2025
    1.0
    Bueno su atención no me gusta desde el comienzo El pollo crudo sus ensaladas no son frescas no les recomiendo
  • RM
    Rolando Mota
    Oct 24, 2025
    2.0
    A Mexican restaurant that doesn’t offers lemon because is very expensive is not Mexican at all. Food is good service is great unless is a kiosk. But I couldn’t enjoy my soup with no lemon 👎🏽. Charge me for it. We know this corporation is as greedy as it gets. I’ll pay for it🙂
  • JD
    James Davis
    Sep 10, 2025
    1.0
    Went through the drive thru and placed our order. They didn't put 1 item on the order. Spent 30 mins waiting on 1 taco now the rest of the food we got is cold. If you ever come here make sure you have them repeat your order to you till you can hear it and double check what they say.

Frequently Asked Questions About El Pollo Loco

What are the opening hours for El Pollo Loco in Rancho Cucamonga?

El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM.

What type of cuisine does El Pollo Loco offer?

El Pollo Loco offers authentic Mexican cuisine with a focus on fire-grilled chicken dishes.