Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Cucamonga,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
865 reviews
5 stars
503
4 stars
186
3 stars
84
2 stars
21
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.
Food Quality
Food quality is inconsistent; some customers enjoy the meals while others complain about dry or poorly prepared items.
Cleanliness
Several reviews mention cleanliness issues, particularly in dining areas and food preparation.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, especially in drive-thru experiences.
Pricing Concerns
Customers express dissatisfaction with high prices and perceived value, particularly regarding portion sizes.
- SZSebastian Zeferino4 days ago5.0I visit this location occasionally, but never in all my visits has customer service been more exceptional than my visit tonight. dylan is an absolute super star. if you look up customer service in the dictionary, you'll see dylans face. he's very well mannered and extremely polite and respectful.
- NMNadene Moore6 days ago1.0When asked for a cup for some water! A female employee gave me a cup, when pushing it into my hand, like I was a bother to her, no smile, from her after I said thank you, no reply, another customer was there, ask for condiments gave to her with no problem smiling talking, was it the color of my skin....don't deal with the public if you can't treat all the same.....
- MCMayra CamayoNov 10, 20251.0Bueno su atención no me gusta desde el comienzo El pollo crudo sus ensaladas no son frescas no les recomiendo
- RMRolando MotaOct 24, 20252.0A Mexican restaurant that doesn’t offers lemon because is very expensive is not Mexican at all. Food is good service is great unless is a kiosk. But I couldn’t enjoy my soup with no lemon 👎🏽. Charge me for it. We know this corporation is as greedy as it gets. I’ll pay for it🙂
- JDJames DavisSep 10, 20251.0Went through the drive thru and placed our order. They didn't put 1 item on the order. Spent 30 mins waiting on 1 taco now the rest of the food we got is cold. If you ever come here make sure you have them repeat your order to you till you can hear it and double check what they say.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco in Rancho Cucamonga?
El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
Does El Pollo Loco provide delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food online from El Pollo Loco?
Yes, you can order food online via their menu at https://order.elpolloloco.com/menu/ or through their mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have drive-through service?
Yes, El Pollo Loco in Rancho Cucamonga offers drive-through service for your convenience.
What is the address and contact number for El Pollo Loco in Rancho Cucamonga?
The restaurant is located at 7756 Haven Ave, Rancho Cucamonga, CA 91730. You can reach them at +1 909-944-6319.
Are there any nearby restaurants where I can try different cuisines?
Yes, near El Pollo Loco you can visit Grill 8 for burgers, Garnish Modern Mediterranean and Garnish Pizza & Grill for Mediterranean dishes, and Haven Haus Cafe for American breakfast and brunch.
Is there a convenient place to buy snacks or quick items near El Pollo Loco?
Yes, 7-Eleven and Haven Mart convenience stores are close by, perfect for snacks or quick purchases before or after your meal.
What nearby services are available if I want to relax or get beauty treatments after dining?
Near El Pollo Loco, you can visit Simply Skin Beauty Bar, Sakura Foot Spa, The Waxing Blvd, Simplicity Brow Studio, and Uncommon Esthetics for various beauty and spa treatments.