Brand Certified
El Pollo Loco
4.0(923 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
12401 Foothill Blvd, Rancho Cucamonga, CA
91739, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 899-2365
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/rancho-cucamonga/12401-foothill-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Cucamonga,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
923 reviews
5 stars
486
4 stars
203
3 stars
78
2 stars
48
1 star
108
What are people saying?
AI-generated from recent customer reviews
Food Quality
There are mixed reviews on food quality, with some customers praising fresh and flavorful meals, while others report dry, stale, or poorly prepared food.
Customer Service
Customer service experiences vary widely; some customers commend friendly and efficient staff, while others report rude service and order mistakes.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but there are complaints about unsanitary conditions in certain locations.
Order Accuracy
Many customers express frustration with incorrect orders and portion sizes, indicating a decline in quality control.
- JMJustin Mccart1 day ago5.0The manager was cutting the chicken was she was patient and eager to deliver good service . I was on a new level hungry today was a pretty frustrated with the kiosk not taking gold dollar coins anyways she doubled down on her demeanor and service and eliminated my Frustration . Thank you for the good service and fresh tasting food
- KTKerry TurnerFeb 7, 20261.0Almost overnight, this Pollo Loco restaurant went from being possibly the best in Southern California to really poor. The food used to always be fresh. They always had a line, yet you never had to wait because they were very efficient and organized and ready to pump out loads of chicken every night. Mistakes on orders were unheard of. Now, they never get it right. The chicken is very often dried out. They give you the wrong pieces. Tonight I ordered a 4 piece leg and thigh meal. They gave me one leg, one thigh, one wing and one breast. I told them I wanted red salsa. They gave me 4 or 5 tubs of the guac and no red salsa. I won't be returning.
- EKEunsong KFeb 3, 20265.0Mango hananero chicken meal
- MSMarie SosaJan 26, 20262.0Unfortunately, while the service is top tier, the quality control needs work. This is my fourth visit in which i received stale chips and tortillas in my meal.
- ECElizabeth CardenasJan 26, 20265.0Julian and Jose were able to get me a catering order done in under an hour and did a great job. Customer service and food was a 10/10!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Rancho Cucamonga?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 9:30 PM, and on Sunday from 11:00 AM to 9:00 PM.
Where is El Pollo Loco located in Rancho Cucamonga?
El Pollo Loco is located at 12401 Foothill Blvd, Rancho Cucamonga, CA 91739, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order El Pollo Loco's menu online or through an app?
Yes, you can order El Pollo Loco's food online via their website or through the 'El Pollo Loco' app available on the App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payment options.
Does El Pollo Loco have drive-through and free Wi-Fi?
Yes, El Pollo Loco offers a drive-through service and free Wi-Fi to its customers.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican food, offering freshly fire-grilled chicken and handmade salsas, guacamole, and dressings.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit 'Mattress Firm' for furniture shopping, 'Texas de Brazil' steakhouse for a different dining experience, or 'El Torito' for Mexican cuisine and bar services.
Are there beauty and spa services close to El Pollo Loco?
Yes, near El Pollo Loco you can find 'The Art Of Blades Barbershop', 'Nailedby_Nicole' nail salon, and 'HAIRAJUKU Salon' for hair and beauty services.
What are some convenient nearby services when visiting El Pollo Loco?
Convenient nearby services include Chevron gas station, LibertyX Bitcoin ATM, and ExtraMile convenience store and gas station, all close to El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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