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Brand Certified

Chipotle Mexican Grill

4.1
(693 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Ontario Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11334 4th St, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

4.1
693 reviews
5 stars
388
4 stars
133
3 stars
69
2 stars
34
1 star
69

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty restrooms and food debris on tables.

Customer Service

Feedback on staff behavior was mixed; while some praised friendly service, others reported rude or unhelpful interactions.

Portion Sizes

Several reviews mentioned consistently small portion sizes, especially for online orders, leading to dissatisfaction.

Food Quality

There were complaints about food quality, including undercooked rice, overly salty dishes, and issues with food freshness.

Order Accuracy

Customers frequently experienced issues with incorrect orders and delays in online order readiness.
  • NN
    N N
    4 days ago
    1.0
    How can you forget to put lettuce in a salad?
  • NV
    Noemi Martinez Vento
    Feb 23, 2026
    4.0
    Todo muy bueno, solo que no estaba limpio el la establecimiento. Había resto de comida en las mesas, en el piso habían servilletas y el baño de mujer estaba sucio, aún cuando tiene código de seguridad para entrar al baño.
  • AS
    Anthony Santos
    Feb 21, 2026
    5.0
    i would 100% recommend this place. The service was amazing, they are very generous with the servings, and just 10/10 vibe. love the people too they are very friendly and welcoming.
  • AJ
    Al Jenkins
    Jan 27, 2026
    4.0
    Good customer service. Helped me with a few decisions on my order. Clean restaurant and mens restroom
  • AR
    Anthony Ramirez
    Jan 8, 2026
    1.0
    I’ll be honest I’ve been to this chipotle several times and this is the first time I’ve had a bad experience. Yesterday at around 5pm me and my partner go to get 2 bowls of chipotle. I wanted the high protein bowl and she got a regular bowl. The worker who was a guy was being passive aggressive with us when it came to asking us what we wanted. Every time we questioned him about the food he would actively show he didn’t like it. We asked about the Guacamole looking bad and he just denied that it was even if it did look bad. He pulled out the “new” one that was going to replace that bad guac when finished and with an attitude said “if you like I can serve you this one” but of course with a unfriendly tone and look almost as he was holding back anger. We just agreed to the guac that was there. When I asked to get the new double high protein and how much the difference it would be to switch the chicken to the steak he said confidently one dollar. I said okay and he continued to ask me about the options I wanted as if it was a regular bowl (he didn’t do the options as the the double high protein bowl i talked to him about from online) but I thought maybe it’s different here? and at the end when it was time to pay the cost of the bowl was not what he said and I brought that up to the lady who was there at the register at the time and she had a passive aggressive/attitude as well saying repeatedly “it isn’t a dollar extra it’s 4 for the extra steak”as I tried to explain in a good tone that I was told misinformation. It came to the point where I just paid because I was hungry and not happy about the whole experience To make matters worse. When we sat down and ate we saw uncooked steak, the rice was hard, the chips we got along with it was stale, and there was unwanted chicken in my steak bowl. It seemed like the guy didn’t care when I was ordering anyway. We left the place unsatisfied and powerless to tell them more about our concern about the food because they didn’t care. Very unpleasant experience please do something about this

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Ontario Mills offer?

Chipotle Mexican Grill Ontario Mills offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill Ontario Mills?

The restaurant is open daily from 10:30 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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