While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rancho Cordova,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently praised the food for being fresh, flavorful, and a good value, although some noted issues with portion sizes and occasional dryness.
Service Consistency
While many reviews highlighted friendly and quick service, there were notable complaints about rude staff and inconsistent service experiences.
Cleanliness
The establishment is generally reported as clean, with some customers specifically mentioning the cleanliness of the location.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
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Thomas Saint
Nov 21, 2025
4.0
Food is great! Absolutely worth it!
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Everett Becerra
Nov 15, 2025
4.0
They are fairly consistent with getting the order right. Once in a while they may miss some minor items. We go here often as a quick dinner option and like them.
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Beto
Nov 12, 2025
5.0
Best chicken burrito or tostada bowl in Sacramento
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Chelsea Vazquez
Nov 3, 2025
1.0
Horrible costumer service, me and my family have come here for years and staff is always really nice but today we were attended by some lady super rude. She was using foul language very unprofessionally after I had asked a simple question and laughed in our faces and kept pointing and laughing hiding behind her coworkers. so disappointed my burrito was soggy too….