Établie depuis 1867, Brûlerie Rousseau n’est rien de moins que la plus vieille maison de torréfaction à Québec. Brûlerie Rousseau a longtemps occupé la seule place sur la scène café à Québec. La mission de Brûlerie Rousseau est d’offrir une expérience café hors du commun à chacun de ses clients. À travers la qualité de nos produits et l’excellence de notre service à la clientèle, nous voulons partager notre passion pour le café avec nos clients et les faire voyager grâce aux arômes de nos grains.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.